This article applies to selling in: United States
What do I do if some of my orders are missing?
Use the Manage Orders page to search for the missing order. If the order appears in search results, make note of the purchase date and review your orders reports from that period. If the order is missing from your orders reports or does not show up in search results, please contact us and reference the missing order number.
Go to the Manage Orders page.
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Related articles
- How do I add a product to an order?
- What happens when a buyer places an order?
- How will I know when I have a sale?
- What should I do when a buyer contacts me, but I didn't get a Sold, Ship Now email?
- What do I do if some of my orders are missing?
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- How come my item was sold to two buyers?
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- Can I get a complete order report instead of an incremental one?
- Can I generate a report for orders older than 30 days?
- How many items can a buyer include in one order?
- What should I do if a buyer wants to return an item?
- How can I check my orders?
- What if a buyer says they didn't receive their order?
- What if a buyer returns the wrong item?
- How can I contact a buyer if there are issues with the order?
- What should I do if a buyer wants to cancel an order?
- If there are multiple items in a single order, can I issue a refund for just one of them?
- Why do I see canceled orders on the Manage Orders page?
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