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This article applies to selling in: United States

Why didn't I get paid?

Your payment might be on the way! It can take up to five business days for money to appear in your bank account after Amazon initiates a deposit. You can check the payment date of any settlement period in the Statement view in your Payments report.

Use the tool below to find out why you might not have received a payment.

For questions related to your 10 most recent payments, click the Statement view tab and select the settlement cycle from the Settlement period drop-down list. If the settlement period for the payment in question is still open, which is represented by Present (open), please wait until completion of the cycle for it to be closed. You can see the date when your next payment is due at the bottom of the page. If the payment you are looking for belongs to one of the older settlement periods, refer to the All statements or Disbursements tab. Here, you can search within a customized date range or navigate through your statements manually by scrolling and using the pagination buttons. If a successful payment, whose Disbursement status is Done, is not reflected in your bank account, please contact your bank using the Trace ID. You can find Trace IDs of payments in the Disbursements tab.

Keeping your seller account up to date and in good standing are the best ways to ensure that you receive payments promptly. Here are common reasons for payment delays:

  • Bank account or credit card information is missing or invalid. Both are required for Amazon to initiate a payment, so ensure both are up to date in your account settings.
    Note: Whenever you add or update your bank account information, a mandatory three-day security hold takes effect before we can initiate a funds transfer. For this reason, we recommend not to update your bank account information within three days of any payment date.
  • The account has a negative or zero balance at the time of payment. This could happen because of selling fees or product refunds. We might charge your credit card to cover the selling fees in this situation.
  • All or some of your funds might be withheld as per the Funds withholding policy.
  • Shipment for an order is not confirmed.

Less common reasons for payment delays can include actions that we take in response to performance issues or suspicious activity related to your seller account. In this case, you find messages from Amazon with additional details in Performance notifications.

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