The most common reason images go missing from Amazon is that they did
not meet the Amazon product image requirements and were
removed from the site upon upload or after upload.
image will generally show within 10 minutes unless the system detects an issue with
Troubleshooting images in Seller
The Add a Product feature allows you to
upload a product image as you create a new product. After you create a product, you
can use the Manage Inventory feature to provide a new product image.
If you use either of these features to manage your products, do
Click the Inventory link, and
then click Manage
Search for or locate the product with
the missing image.
Click the product name.
Product Detail Page appears.
Does your product image appear on this
page? If so, skip this step. If not, refer to the section below about contacting
Amazon Services for technical support.
Did you submit your image for this
product within the last 10 minutes? If it has been more than 10 minutes, skip this
step. If it has been less than 10 minutes, we might still be processing your image
and preparing it for display on Amazon. It should appear within 10 minutes of
Your image might not be submitted
properly or might not meet the Amazon product image
requirements. If your image does not meet standards, fix
the image, and in the Enter Product Information section, click Submit Image and
follow the on-screen directions to submit a new image that meets the standards. If
there is no indication as to why your image should be missing, refer to the
section below about contacting Amazon Services for technical support.
Troubleshooting images with
An inventory file allows you to specify a
location from which Amazon retrieves a copy of your product images. However, errors
in your inventory file can block Amazon from successfully retrieving the product
If you use inventory files to manage your products, do the
Check your inventory file processing
reports for errors. For more information, see Review Processing
inventory file to correct any errors
contained in the processing report.
modified inventory file.
Repeat until your inventory file is free
Allow 24 hours for your images to
Getting additional technical
If you have followed the troubleshooting
steps above and your product images still appear to be missing, contact Amazon Seller Support.
In your message, include the following:
The troubleshooting steps you have
The method you use for managing your
product and inventory data.
ASIN for each product without a product image.