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This article applies to selling in: United States

Return Confirmation E-mail

Subject: Returns received for Amazon order from [seller name]

Dear [buyer's full name],

We've received the below listed items from your [seller name] order placed on [purchase date].

Amazon Order #: [order ID]

The following items were received from the above order:

[return quantity] of [product name]

We have initiated a refund of [refund total value] for this order through Amazon on [refund inititation date]. The refund should be credited to your account within two to three business days. You can expect a separate notification about this from Amazon.

Questions? If you have questions about this order, including the status of your refund, you can either visit "http://www.amazon.com/gp/css/history/view.html" or reply to this email to get in touch directly with [seller name].

Thank you for shopping with [seller name] at Amazon.

[seller name]

Definitions:

  • Seller name: your business name used in Seller Central.
  • Buyer's full name: full name of the buyer. Found in the Orders Report.
  • Purchase date: date when the order was placed. Found in the Orders Report or SSN email.
  • Order ID: unique Amazon order identification number. Found in the Orders Report or SSN e-mail.
  • Return quantity: quantity of item received.
  • Product name: name of the item received.
  • Refund total value: the amount of the refund posted.
  • Refund initiation date: Date when the adjustment information was successfully sent to Amazon, either through an adjustment feed or using the Manage Your Orders feature in Seller Central.

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