Stock-out |
Inventory is not available |
-
Do not list backordered items.
-
Maintain a minimum threshold of
inventory.
-
Remove offerings that are
consistently out-of-stock.
|
Inventory quantity is not accurate |
-
Send inventory update feeds as
frequently as orders arrive from non-Amazon channels, up to every 15
minutes.
-
Ensure that you process Amazon orders
quickly.
-
Set aside dedicated inventory for
Amazon orders.
-
If you use text files, you can
simplify inventory updates by setting update-delete to partial update, and then
use only the SKU and quantity data. The rest of the columns can be left
blank.
-
You can add multiple product listings using inventory files. For more
information, see Add your products using inventory files.
|
Drop-shipper inventory isn't up to date |
-
Monitor availability and ship times
closely.
-
Synchronize your back-end systems to
monitor availability and ship times.
|
Late shipment |
Product takes longer to ship than promised |
-
If you use text files, set an
accurate lead-time-to-ship for each SKU.
-
If you use the Add a Product feature, use the handling time
field for this purpose. For more information, see Add your products using inventory files.
-
If you use XML, use the fulfillment
latency element.
-
Notify buyers of any errors as early
as possible, and cancel the product or order by default.
-
Upgrade automatically to an expedited
shipping method if you are shipping an order late.
-
Remove offerings that are
consistently shipped late.
|
Buyer missed shipment notification |
-
Send tracking information with your
fulfillment feed.
|
Messy or complicated return |
Your return policy restricts full refunds before 30 days |
-
Provide full product refunds for a
standard 30-day period.
|
Your returns policies are complicated, vague, or
burdensome |
-
Rigorously review and clarify the
language of the returns policy in your online Amazon Help pages.
-
Streamline and simplify complex
returns processes wherever possible.
|
Product not as described |
Product image does not accurately depict its features |
-
Provide clear images at the maximum
allowed image size.
-
Offer multiple views of a product for
thoroughness and accuracy of detail.
-
Ensure that the images meet all the requirements. For more information, see
Product image requirements.
|
The size or material is different than expected |
-
Provide custom sizing charts. For
more information, see Create custom help
pages.
-
Fully fill out the description and
product dimension fields.
|
Wrong size or wrong product |
Incorrect product shipped |
-
Check your packing, picking, and
shipping processes for issues that cause errors.
-
Check that your SKU matches to the
right product on Amazon.
|
Product quality |
Buyer not satisfied with product quality |
-
Describe your product carefully. Do
not use phrases like "high-quality" for a product whose best attribute is its
low price.
-
Remove products that consistently
cause negative feedback.
-
Include usage instructions on the
product detail page and in shipment.
|
Customer service issue |
Buyers cannt reach your customer service department |
-
Make sure that your customer service
phone number and email address are correct in your online Amazon Help
pages.
-
Use short, easy-to-type email
addresses for customer service.
-
Adjust your spam filter to ensure
that incoming buyer messages are not categorized as junk.
|
Buyers are not getting timely responses |
-
Acknowledge every phone call and
email within 24 hours.
|
Removal of feedback |
Incorrect feedback |
|