The Buyer-Seller Messages page enables you to contact customers when you need more
information to complete an order or to respond to customer service questions.
If more than one person in your business handles buyer communications, you will need to
enable their email addresses before they can communicate with your buyers. To enable or
block an address, go to the Messaging Permissions page.
On the Contact Buyer
page, certain contact reasons will be
available for you to select based on the order status and specific product categories.
contact a buyer, follow these steps:
On the Orders tab, select Manage
Locate the order that you want to contact the buyer about.
In the Order Details column, click the name of the buyer when it
is available to open the Contact Buyer page.
Do one of the following:
The above steps do not apply to Canceled Orders. For discrepancies or questions about
the cancellation process, the buyer should contact Customer Service using the Contact Us
Using your seller account: On the next page, select the contact reason,
complete the message, and click Send.
Using your email: In the To field on the
Buyer-Seller Messages page, copy the buyer’s encrypted email address. Then go to your
email and use this address to contact the buyer. The buyer still won’t be able to see
your email address.
Delays: If your email provider delays sending messages to
Amazon, the Buyer-Seller Messages page will reflect this delay.
If you send an email to a buyer that doesn't
come from either your registered Buyer-Seller Messaging email address or from another
approved email address, your message will be rejected. You can resend the message after you
enable the email address you want to use. To enable or block an address, go to the Messaging Permissions page