Manage Orders FAQ
What should I do if I sell an item, and it is purchased again?
Sellers must keep their inventory up-to-date at all times. That said, you will sometimes run into a situation in which an item is out of stock. If this occurs, refund the buyer immediately. You can include a memo to your buyer when initiating the refund to let the buyer know what happened.
What does it mean when an order is Pending?
After a buyer initiates an order, we attempt to authorize their credit card. During this time period, the sale is in Pending status. Most items are only in Pending for a short period of time, usually minutes. Learn more about Pending orders.
Can I wait until the money is in my checking account before I ship the item?
The settlement period for the payment received from an order will begin after you confirm shipment of the order and the buyer is charged. You cannot wait until the money is in your checking account to ship the order.
Manage Orders FAQ
- How do I add a product to an order?
- What happens when a buyer places an order?
- How will I know when I have a sale?
- What should I do when a buyer contacts me, but I didn't get a Sold, Ship Now email?
- What do I do if some of my orders are missing?
- Why am I no longer receiving order notification e-mails?
- How come my item was sold to two buyers?
- A buyer has asked me to ship an order to a different address. What should I do?
- Can I get a complete order report instead of an incremental one?
- Can I generate a report for orders older than 30 days?
- How many items can a buyer include in one order?
- What should I do if a buyer wants to return an item?
- How can I check my orders?
- What if a buyer says they didn't receive their order?
- What if a buyer returns the wrong item?
- How can I contact a buyer if there are issues with the order?
- What should I do if a buyer wants to cancel an order?
- If there are multiple items in a single order, can I issue a refund for just one of them?
- Why do I see canceled orders on the Manage Orders page?
- Buyer-Seller Communication FAQ
- Manage Orders FAQ
- Customer phone number FAQ
