To ensure a consistent returns experience for buyers, selling partners must adhere to Amazon’s Return and Refund policies not withstanding to individual terms and conditions set forth by the Selling partners in the “Your Information & Policies” section. Most items purchased on Amazon.com can be returned for a refund or replacement within 30 days of the estimated delivery date.
For Fashion Items, see Free Returns of Fashion Items for Seller Fulfilled Orders for more details.
For international return policy, see Customer returns for international sales for more details.
Amazon automatically authorizes US return requests that fall within Amazon’s return policy, including items where selling partners filed requests to exempt SKUs from the Prepaid Return Label program. Return requests that are out-of-policy or category-exempt will be sent for manual authorization. For more information, go to Authorize a return request.
When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we will inform you in the email. For more information, go to out-of-policy return requests.
Amazon automatically enrolls US selling partners in the Prepaid Returns label program. In this program, Amazon provides buyers with prepaid return shipping labels on your behalf through Use Buy Shipping Services.
For returns of seller-filed SKUs that are exempt from the Prepaid Return Label program, sellers will have the option to upload a merchant-paid label. We recommend that these merchant-paid labels include tracking. Go to Return Settings in Seller Central to select the return label you want to provide for exempt items. For more information, go to section Return Labels for Exempt Items.
You can respond to return requests in several ways in the Manage Seller Fulfilled Returns tool. It includes viewing order level refunds issued to the buyer. Below are the different tabs you can find on the Manage Seller Fulfilled Returns tool:
Before processing your returns, refer to Returns, refunds, cancellations, and claims.
You can file an appeal if Amazon authorized a return or refund on your behalf that you believe should not have been authorized. For details, see Appeal a return.