Signature confirmation recommendation

Amazon uses machine learning technology to analyze every buyer order based on several criteria such as item value, product type, and buyer purchasing history to identify orders with a potential risk of being reported as lost. Amazon will flag these orders with dedicated UI messages and banners in various Seller Central pages.

• Manage Orders - A new message Signature confirmation recommended will be displayed under Order Status.
• Order Details - A new banner will be displayed on the top of the page and message will be displayed under More information.
  Note: If a “Signature Confirmation” box is available and you purchased Signature Confirmation option with shipment, ensure you select this option.

We’ve built this feature for you to reduce the refunds and claims paid on lost orders, and we estimate that adding signature confirmation to at-risk orders will reduce reported lost orders by 35%.

If you proceed with the recommendation, on the buy shipping page, select Signature confirmation or Adult signature confirmation as the confirmation method. The cost of signature confirmation will be added to your shipping fee.

If a buyer reports lost or not received on orders with signature confirmation enabled, Amazon will perform additional checks on buyer accounts before granting the claim or refund. Claims granted without your involvement will be made eligible for appeals.

Business customers expect to receive deliveries during business operating hours to minimize delivery reattempts and lost or stolen packages. Signature confirmation helps you navigate toward a better delivery experience by ensuring that carriers deliver the packages to customers during open hours. For more information on business hour deliveries, go to Business hour delivery rate.