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This article applies to selling in: United States

The Renewed Guarantee

The below requirements and policies are specific to the Amazon Renewed program. To learn more about Amazon Renewed, click here.

All Renewed products sold in North America, with the exception of Amazon Devices (e.g. Echo, Fire, etc.), are covered by the Amazon Renewed Guarantee, which will be honored by all sellers. In addition, sellers are allowed to offer their own guarantee on a voluntary basis to customers (“Voluntary Guarantee”). Amazon is not responsible for any claim related to Voluntary Guarantees that a seller may offer.

  1. Conditions:
    1. All Renewed products, with the exception of Amazon Devices (e.g. Echo, Fire, etc.), sold in the Amazon Renewed store are part of the Amazon Renewed Guarantee.
    2. Merchant Fulfillment Network (MFN) sellers must opt in to pre-paid return mailing labels within Seller Central to make their Renewed product listings eligible for the Amazon Renewed Guarantee. Lack of compliance can result in the removal of Amazon Renewed selling privileges.
    3. Fulfillment by Amazon (FBA) sellers are automatically eligible for the Amazon Renewed Guarantee.
    4. The provisions concerning claims under the A-to–z Guarantee set forth under the Business Solutions Agreement will apply to claims under the Amazon Renewed Guarantee.
  2. Type of coverage:
    1. If the customer is not satisfied with the product, Renewed customers will be able to access Amazon’s “Talk to the Expert” support team.
    2. If technical troubleshooting does not fix the issue or if a customer continues to not be satisfied with the product, Renewed customers will have the right to return the product and receive:
      1. A replacement unit of same model, color, and version of the originally purchased unit, if one is available; or
      2. A refund.
    3. Theft, accidental damage and tampering with the device is not covered under the guarantee.
  3. Period of coverage: For North America, the Amazon Renewed Guarantee will be valid for 90 days after a customer’s receipt of a Renewed product sold in the Amazon Renewed store.

A-to-z Guarantee

Neither the Amazon Renewed Guarantee nor the Voluntary Guarantee affect the consumer’s rights under the A-to-z Guarantee.

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