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This article applies to selling in: United States

DHL eCommerce

Carrier overview

DHL eCommerce Solutions (DeCS) is part of Deutsche Post DHL Group, established in 2014 as part of the group’s growing focus in e-commerce logistics solutions. In Greater China, DeCS provides cross-border B2C e-commerce services to more than 220 countries and territories.

Shipping benefits offered by the carrier

  • Doorstep delivery with delivery confirmation
  • World-wide delivery coverage (more than 220 countries)
  • Diversified products, including both full track and semi-track services
  • End-to-end shipment visibility for senders and recipients via 24/7 customer web portal
  • Customer service to handle seller and end-customer enquiries.

DeCS products offered in Buy Shipping

DHL eCommerce product code Product name
DHLECCN_PLT DHL Parcel International Direct Standard
DHLECCN_PLG DHL Parcel International Direct Goods
Note: Products listed above are generally available. However, availability of a certain or any of the products listed above, to fulfill an order, depends on many factors, such as promised delivery date, origin-destination address pair, size and weight of the parcel and whether the item is regulated for transportation (e.g. contains hazardous material) and other factors that carrier may determine. We will display any eligible shipping services in the Seller Central UI. If you are using the MWS API, call GetEligibleShippingServices API before calling CreateShipment API to purchase a label.

Product introduction

For more information about each carrier product, go to Product Introduction document on carrier’s website.

Pickup coverage

DHL eCommerce Solutions provides free pick up services in major cities in China. For more information on pickup coverage cities, go to Pick-up List document on carrier’s website.

Carrier registration and account Linking

Before using the DHL eCommerce Solutions’ shipping services on Buy Shipping, you need to register a DeCS account via carrier’s website. Select WISE under the Registration panel to register. Carrier registration is subject to carrier’s terms and conditions. After registration, DeCS will contact you and help link your Amazon seller account with your DeCS account for your own negotiated rates to be applied when using Buy Shipping services.

Payments and rates

Once you have registered for a DeCS account and linked your Amazon seller account with your DeCS account, you can order transportation services directly from the DeCS through Amazon’s Buy Shipping service. Any amount charged will be added to your bill when the packages are handed over to DeCS.

The payment type for DeCS account customers is defaulted as pre-payment. Electronic bills will be generated automatically in the weekly invoicing period. Exceptional credit terms may be offered to large-volume customers with DeCS approval. You may pay via China Merchants Bank, Alipay, or Payoneer.

Terms and conditions

To purchase labels from DHL eCommerce, you must accept the General Terms and Conditions of DHL eCS Solutions (DHL eCS).

Frequently asked questions

Do I need a carrier account to use DHL eCommerce Solutions’ products on Buy Shipping?

Yes. You need a DeCS account to purchase DHL eCommerce products on Buy Shipping.

How are the charges for DeCS products purchased through Buy Shipping services calculated?

The shipping cost displayed on Seller Central is an estimated fee based on your parcel’s weight, ship-from and ship-to countries or regions, and the rate DeCS provides for Amazon sellers. The final shipping charge should follow the DeCS invoice, which will depend on the actual weight of your parcel and your DeCS account rate. If you have other questions, log in to your DeCS account to check.

What do I need to do after purchasing a label in Buy Shipping?

Hand over your parcel to DeCS by dropping it off at the appointed location or by scheduling pick-up.

How to contact DeCS for pickups and when to pick up packages?

Call DeCS hotline 4008206207 to schedule a pick-up service. Driver’s Wechat and mobile phone number will be offered for you to contact.

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