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This article applies to selling in: United States

Buy shipping from India to US fulfillment centers FAQ

General

I don’t have an account with FedEx. How do I create one?

You don’t need to create an account with FedEx to use the Seller Central Integrated Shipping Solution. You can directly book the ship option for FBA shipments from India to the US through the Amazon Seller Central Portal with the participating carrier.

Is this service provided through FedEx website?

No. This is a Seller Central Integrated Solution, providing end-to-end features such as shipment booking, shipping, label generation, tracking and payments. You don’t have to go to any other portal while availing this service.

Billing and Payments

How am I charged for the logistics services?

You will be billed in US Dollars and the charges are posted to your Seller Central account, similar to FBA and other Amazon seller service fees. You would be able to view it under Transaction View in payments reports.

What are the charges posted to my Seller Central account, when I buy logistics services?

Freight charges are posted to your Seller Central account. If your shipment attracts custom duty at destination, the same will be charged to your Seller Central account post-delivery based on actual duty charged at US customs to the carrier.

When am I charged for the Seller Central Integrated Global Shipping program?

After accepting charges on the shipment, you will have 24 hours prior to which you can void charges. After 24 hours, you will be charged for the logistics service (which excludes customs duty charges).

Do I get a hard copy of my shipping bill (post-shipping documents) post shipment?

Yes. After shipping, the post shipping documents, a shipping bill (irrespective of the invoice type i.e. CSBV, IPHV) will be dispatched by the carrier to your pickup address in 72 hours post shipment. You will receive the courier with documents in 4-5 days post shipment.

For FedEx: In case of non-receipt of the same, send an e-mail to india@fedex.com with the AWB number of your shipment, and FedEx will provide the AWB of the courier by which they sent your documents. You can also get duplicate of the post shipping docs in case the package is lost in transit post raising a case with FedEx customer support.

Can I get a physical invoice from the carrier?

Carrier does not provide physical invoices at this time.

What is the weight considered for logistics charges?

Maximum of actual weight and volumetric weight is considered for logistics charges. Volumetric weight is computed in Kgs as [(Length (cm) x Breadth (cm) x Height (cm)]/5000.

Pick up

What is the one-time documentation required for shipping through CSB V mode?

  • IMPORT EXPORT CODE - IEC (self-attested copy)
  • GSTN CERTIFICATE (self-attested copy)
  • BANK AD CODE WITH ACCOUNT NO ON IMPORTER LETTER HEAD (attested by Bank)
  • LETTER OF UNDERTAKING for export of goods or services without payment of integrated tax (LUT) copy for current financial year
  • LUT Form GST RFD-11
  • LUT acknowledgment copy for LUT Number
  • Merchandise Exports from India Scheme (MEIS) declaration is mandatory if invoice claims for MEIS benefit

What is the documentation required at time of shipment pickup?

You should ensure the below mentioned documents are ready at the time of pickup (Suggested sample formats in the documents section). First time sellers should ensure that Authorized Dealer (AD) code is registered prior to shipping.

  • Commercial Invoice - 1 Original + 5 copies on company’s letter head
  • Packing List - 1 Original + 5 copies on company’s letter head
  • Carrier Shipper’s Letter of Instruction (SLI) – 2 copies
  • Export Value declaration - 2 Copies
  • Declaration
  • Importer Exporter code copy (IEC) - 2 Copies
  • Authorized dealer code (AD Code) - 2 Copies
  • KYC documents
  • Certificate of Origin (if required)

Product Specific documentation:

  • Toxic Substance Control Act (TASA) Certificate for US destination shipments
  • Other related commodity specific clearance documents (For example: TSCA, COA)
  • MSDS (Battery)
  • Products without harmful chemicals (MSDS for health, beauty)
  • Certificate of Analysis (COA) – For health and beauty
  • Children Product Certification (CPC) – For Toys
  • Radiation Declaration – For Laser Products
  • Battery checklist (for products with batteries)
  • FDA Cosmetic – For beauty products
  • Fair Packaging and Labeling – For beauty products
  • Non DG (Dangerous Goods) declaration
  • Phytosanitary Certificate – For tea, spices and anything made of plant seeds

How do I change my pickup details, including the address, day, or time?

If you are within the 24-hour cancellation period, you can ‘Void Charges’ in the Shipping Charges section of ‘Prepare Shipment’ page on Seller Central and select a new pickup date or time.

If the 24-hour cancellation period has passed, contact global-fba-azn@amazon.com to cancel the shipment. Once an Amazon representative confirms the shipment has been canceled, schedule a new shipment in Seller Central with the updated information. If the carrier contacts you or arrives at your location, inform them the shipment has been canceled.

What do I do if the pickup doesn’t happen as per schedule or if there are other issues with customs clearance?

Please refer to the escalation matrix below to cater to any issues during pickup, origin and destination custom clearance, and other issues related only to the Seller Central Integrated Global Shipping program. Please add global-fba-azn@amazon.com also while reaching out to the below escalation points of contact for driving resolution to the issue you are facing.

FedEx***:

Escalation point of contact #1 – Mr. Rohan Patke

Ph.: 022 – 61896848

Email ID: rohan.patke@fedex.com

Escalation point of contact #2 – Mr. Saif Mirza (Only to be used if you don’t get a solution from Escalation POC 1)

Email ID: saif.mirza@fedex.com

***Please note that these escalation point of contacts can only help if you are shipping parcels through Amazon integrated solution with FedEx

Documentation and Customs Clearance

Can I send CSB 4 shipments with Seller Central Integrated Global Shipping program?

No, you cannot send CSB 4 shipments with this solution. You are requested to not quote CSB 4 during pickup as pickup would then be voided on that day, and you would need to raise an issue with the carrier to re-schedule pick up the next day.

What if customs rejects my shipment at origin or destination?

If your shipment is rejected or held by Customs, the carrier will contact you for clarifications or to get more documents, if necessary. After providing the additional information, if the customs continues to reject the shipment due to any issue with the products, below is the process:

  • If the carrier picks up the shipment in India and India customs rejects the shipment, it will be returned free of charge to you.
  • If US customs rejects the shipment at destination, applicable storage and return fees will apply.

Will I get export benefits on the shipments booked through Seller Central Integrated shipping solution? Will I have to have the commercial invoice in INR or USD?

Yes, you can get MEIS benefits for CSB V shipments (<INR 5 lakh declared value) and other benefits on IPHV shipments (> INR 5 lakh declared value) provided your product is eligible for the same. You can get the benefits irrespective of the invoice currency. For details or confirmation, you can get in touch with your tax consultant, or get in touch with our service providers: Stelcore, Parshotam & Associates.

I want to know more on customs invoice, declared values, customs duties, product specific documentation, and tax & compliance guidance. Whom do I contact?

If you want guidance on product specific documentation and taxation & compliance guidance, you can get in touch with our service providers: Stelcore, Parshotam & Associates. These service providers will guide you on product specific documentation needs and custom clearance documents.

I don’t have a US entity? Who would be the Importer on Record (IOR) for my shipment?

The shipment can enter the US with the carrier as IOR, if all the below three points are met. In other cases, you will need to provide a third-party IOR

  1. The commodities are not regulated by a US Government agency (FDA, EPA, FWS, DOT, etc.)
  2. The commodities are not subject to anti-dumping/countervailing duties
  3. The value of the shipment is less than $500,000

You can get in touch with our service provider Stelcore for third party IOR. If you have your own IOR, you will still need to get a POA from the carrier to send shipments through this solution. For this, send a mail to Ftn_bond@ftn.fedex.com to get the POA form, and send it to them post filling, signing and stamping the same.

Shipment booking on Seller Central

What should I enter in the commodity description field while booking the shipment?

The commodity description helps customs authorities identify the contents of your shipment. The customs clearance process begins with the inspection of these descriptions. Providing clear and accurate descriptions and ensuring that the descriptions on Seller Central match your commercial invoice is important for customs clearance.

General descriptions such as “electronics” or “automotive parts” are not detailed enough and will be rejected by customs. We recommend to provide the following information:

  1. Product description
  2. Intended end use of the product
  3. Ingredients with composition percentages
  4. Any certifications with license numbers and declarations (example: contains battery within hazardous limits, laser within radiation limits, device is clinical/non clinical, FDA compliant etc.)

Insurance and Refunds:

Are the shipments booked through Seller Central Integrated Global Shipping program insured?

The shipments will be insured as per policy in the applicable carrier terms and conditions. However, you are advised to contact your insurance agent or broker for insurance coverage.

Can I avail additional insurance on these shipments booked through Seller Central Integrated solution?

Yes, you can avail additional insurance with third-party, which should be paid offline with your insurance provider.

What is the process for claiming refund if the package is lost in transit or any weight discrepancy?

You can get in touch with global-fba-azn@amazon.com for claiming refunds. Amazon will raise a claim on your behalf and track the claim. If there is a refund processed, it will be posted to your Seller Central account.

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