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This article applies to selling in: United States

Partnered carrier shipping from India to the US  FAQ

General

I don’t have an account with FedEx. How do I create one?

You don’t need to create an account with FedEx to use the Partnered Carrier program for global shipments. You can directly book the ship option for FBA shipments from India to the US through Seller Central with the participating carrier.

Is this program provided through the FedEx website?

No. The Partnered Carrier program for global shipments provides end-to-end features via Amazon, such as shipment booking, shipping, label generation, tracking, and payments. You don’t have to go to any other portal while availing this service.

What is the difference between FedEx International (Priority) and FedEx International (Economy) services?

FedEx International (Priority) is an expedited service with a transit time of 6 to 8 business days, and FedEx International (Economy) is an economical service with a transit time of 14 to 16 business days.

Billing and payments

How am I charged for the logistics services?

You will be billed in US dollars. The fees are posted to your Seller Central account, similar to FBA and other Amazon seller service fees. You can view the charges under Transaction view in payments reports.

What are the fees posted to my Seller Central account when I buy logistics services?

Freight charges are posted to your Seller Central account. If your shipment attracts custom duty at the destination, the same will be charged to your account after the delivery, based on the actual duty charged to the carrier by US Customs.

When am I charged for the Partnered Carrier program for global shipments?

After accepting charges on the shipment, you will have 24 hours prior to which you can void charges. After 24 hours, you will be charged for the logistics service (which excludes customs duty charges).

Do I get a hard copy of my shipping bill (post-shipping documents) after the shipment?

CSB-V: If you have sent your shipment through CSB-V clearance mode, you will not receive a hard copy of the shipping bill. FedEx will send you a digital copy of the shipping bill via email within 5 to 6 business days after your shipment.

IPHV: If you have sent your shipment through IPHV clearance mode, FedEx will send you a hard copy of the shipping bill to your pickup address 72 hours after your shipment. If you register your email address with the Indian Customs Electronic Gateway (ICEGATE), you will also get an automated email with a digital copy of your shipping bill.

In case of non-receipt of the shipping bill hard copy for IPHV shipments, email fbasupport@fedex.com with the air waybill number of your shipment. FedEx will provide the air waybill of the courier by which it sent your documents. You can also get duplicates of the post-shipping docs in case the package is lost in transit after you contact FedEx customer support.

Can I get an invoice for shipping fees from the carrier?

The carrier does not provide any invoices for the shipping fees. You can see the shipping charge deduction in the statement and transaction views of your Payments report. You will see the Shipping charges details as ‘FBA international shipping charge,’ and any customs duty charges as ‘FBA international shipping customs charge.’

What is the weight considered for logistics charges?

Maximum of actual weight and volumetric weight is considered for logistics charges. Volumetric weight is computed in kilograms as length times breadth times height (all in centimeters) divided by 5,000.

Pickup

What is the documentation required at time of shipment pickup?

For guidance, go to Suggested document formats and document samples in Buy shipping from India to US fulfillment centers.

How do I change my pickup details, including the address, day, or time?

If you are within the 24-hour cancellation period, you can ‘Void Charges’ in the Shipping Charges section of ‘Prepare Shipment’ page on Seller Central and select a new pickup date or time.

If the 24-hour cancellation period has passed, then, depending on the shipment booking date, choose one of the following options:

  • If the shipment booking date isn’t past seven days, email fbasupport@fedex.com and request a change in the pickup details.
  • If the shipment booking date is more than seven days ago, create a new shipment in with the updated information. You must cancel or delete the previous shipment before seeking a refund for unused shipping services. If the carrier contacts you or arrives at your location for the canceled shipment, inform them that the shipment has been canceled.

My pickup address is not registered on my importer-exporter code certificate. What can I do?

Update your IEC certificate to add new registered addresses.

However, in one-off instances, if you need to get a shipment picked up from an address not registered on your IEC, coordinate with FedEx offline via email (fbasupport@fedex.com). Note that the pickup address mentioned in the documentation and Seller Central must match the IEC certificate.

What do I do if the pickup doesn’t happen as per schedule or if there are other issues with customs clearance?

For issues during pickup, origin, and destination custom clearance, and other issues related only to the Seller Central Integrated Global Shipping program, email FedEx (fbasupport@fedex.com) and copy (CC) global-fba-azn@amazon.com as well. You can also reach FedEx at 022-61896848.

Note that this point of contact can help only if your shipments use Seller Central Integrated Global Shipping via FedEx.

My shipment was returned by FedEx from within India. However, I was already charged shipping fees in Seller Central. How do I seek a refund of these fees?

Before seeking a refund for unused shipping services, cancel or delete the shipment.

If either button is grayed out, make sure that you have completed the previous shipment and marked it as shipped.

Documentation and customs clearance

Who will do the customs clearance on my behalf?

FedEx will do the customs clearance at both origin and destination on your behalf, based on the information provided by you in the shipping documents. If customs duty is charged on the shipment by US Customs, FedEx will pay the customs duty, and the same will be deducted from your Seller Central disbursement account.

If FedEx receives any questions on the shipment from Indian or US Customs, FedEx will reach out to you for additional information.

Can I send CSB 4 shipments with the Partnered Carrier program for global shipments?

No, you cannot send CSB 4 shipments with this solution. You are requested to not quote CSB 4 during pickup as pickup would then be voided on that day, and you would need to raise an issue with the carrier to re-schedule pick up the next day.

What if either customs in India or the US rejects my shipment?

If your shipment is rejected or held, the carrier will contact you for clarifications or to get more documents, if necessary. If your shipment is still rejected after you provide more information, here is the process for reach country:

  • If India Customs rejects the shipment at origin, it will be returned free of charge to you.
  • If US Customs rejects the shipment at destination, applicable storage and return shipping fees will apply.

Is a letter of undertaking or customs bond mandatory for every shipment?

A letter of undertaking (LUT) or customs bond is required only if you select Non-GST during shipment creation (meaning that you don’t intend to pay the integrated goods and services tax on the export invoice). If you don’t want to submit the LUT or customs bond, you must mention GST details for each line item based on the commodity of the item in the invoice. Even in the case of an LUT or customs bond, you must mention IGST paid as 0 for each line item.

Will I get export benefits on the shipments booked through Seller Central Integrated Shipping? Will I have to have the commercial invoice in INR or USD?

Yes, you can export benefits offered by the government of India, provided your product is eligible for the same. You can get the benefits irrespective of the invoice currency. For details or confirmation, reach out to your tax consultant or to third-party service providers on the Service Provider Network (for example, Stelcore and Parshotam & Associates).

I want to know more on customs invoice, declared values, customs duties, product specific documentation, and tax and compliance guidance. Whom do I contact?

If you want guidance on product specific documentation and taxation & compliance guidance, please contact your tax/ compliance consultant, or reach out to third-party service providers on the Service Provider Network (for example, Stelcore, Parshotam & Associates).

I don’t have a US entity? Who would be the importer on record (IOR) for my shipment?

For shipments that are worth less than $500,000, the carrier will act as the IOR if the following conditions are met:

  1. The commodities are not regulated by a US government agency such as the Food and Drug Administration or the Fish and Wildlife Service.
  2. The commodities are not subject to anti-dumping or countervailing duties

For shipments that are worth less than $500,000 and don’t meet the aforementioned criteria, the carrier will not become the IOR. You must have your own US-resident IOR or arrange for a third-party US-resident IOR. You can use IOR services from third-party service providers on the Service Provider Network (for example, Stelcore and Parshotam & Associates).

For shipments that worth more than $500,000 and don’t meet the aforementioned criteria, you register as a non-resident IOR. In such cases, you must get a power of attorney (POA) from the carrier to send shipments through the Partnered Carrier program for global shipments. Email Ftn_bond@ftn.fedex.com to get the POA form. After filling out, signing, and putting your company stamp on this form, email it back to the same email address.

Shipment booking on Seller Central

What should I enter in the commodity description field while booking the shipment?

The commodity description helps customs authorities identify the contents of your shipment. The customs clearance process begins with the inspection of these descriptions. Providing clear and accurate descriptions and ensuring that the descriptions on Seller Central match your commercial invoice is important for customs clearance.

General descriptions such as “electronics” or “automotive parts” are not detailed enough and will be rejected by customs. We recommend to provide the following information:

  1. Product description
  2. Intended end use of the product
  3. Ingredients with composition percentages
  4. Any certifications with license numbers and declarations (example: contains battery within hazardous limits, laser within radiation limits, device is clinical/non clinical, FDA compliant etc.)

Insurance and refunds

Are the shipments booked through Seller Central Integrated Global Shipping insured?

The shipments will be insured as per policy in the applicable carrier terms and conditions. However, we recommend that you contact your insurance agent or broker for insurance coverage.

Can I use additional insurance on these shipments booked through the Partnered Carrier program for global shipments?

Yes, you can use additional insurance through a third party by paying offline with your insurance provider.

How do I seek a refund if my shipment is lost in transit?

You can get in touch with global-fba-azn@amazon.com for claiming refunds. Amazon will raise a claim on your behalf and track the claim. If there is a refund processed, it will be posted to your Seller Central account.

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