You don’t need to create an account with FedEx to use the Seller Central Integrated Shipping Solution. You can directly book the ship option for FBA shipments from India to the US through the Amazon Seller Central Portal with the participating carrier.
No. This is a Seller Central Integrated Solution, providing end-to-end features such as shipment booking, shipping, label generation, tracking and payments. You don’t have to go to any other portal while availing this service.
Billing and Payments
You will be billed in US Dollars and the charges are posted to your Seller Central account, similar to FBA and other Amazon seller service fees. You would be able to view it under Transaction View in payments reports.
Freight charges are posted to your Seller Central account. If your shipment attracts custom duty at destination, the same will be charged to your Seller Central account post-delivery based on actual duty charged at US customs to the carrier.
After accepting charges on the shipment, you will have 24 hours prior to which you can void charges. After 24 hours, you will be charged for the logistics service (which excludes customs duty charges).
Yes. After shipping, the post shipping documents, a shipping bill (irrespective of the invoice type i.e. CSBV, IPHV) will be dispatched by the carrier to your pickup address in 72 hours post shipment. You will receive the courier with documents in 4-5 days post shipment.
For FedEx: In case of non-receipt of the same, send an e-mail to firstname.lastname@example.org with the AWB number of your shipment, and FedEx will provide the AWB of the courier by which they sent your documents. You can also get duplicate of the post shipping docs in case the package is lost in transit post raising a case with FedEx customer support.
Carrier does not provide physical invoices at this time.
Maximum of actual weight and volumetric weight is considered for logistics charges. Volumetric weight is computed in Kgs as [(Length (cm) x Breadth (cm) x Height (cm)]/5000.
You should ensure the below mentioned documents are ready at the time of pickup (Suggested sample formats in the documents section). First time sellers should ensure that Authorized Dealer (AD) code is registered prior to shipping.
Product Specific documentation:
If you are within the 24-hour cancellation period, you can ‘Void Charges’ in the Shipping Charges section of ‘Prepare Shipment’ page on Seller Central and select a new pickup date or time.
If the 24-hour cancellation period has passed, contact email@example.com to cancel the shipment. Once an Amazon representative confirms the shipment has been canceled, schedule a new shipment in Seller Central with the updated information. If the carrier contacts you or arrives at your location, inform them the shipment has been canceled.
Please refer to the escalation matrix below to cater to any issues during pickup, origin and destination custom clearance, and other issues related only to the Seller Central Integrated Global Shipping program. Please add firstname.lastname@example.org also while reaching out to the below escalation points of contact for driving resolution to the issue you are facing.
Escalation point of contact #1 – Mr. Rohan Patke
Ph.: 022 – 61896848
Email ID: email@example.com
Escalation point of contact #2 – Mr. Saif Mirza (Only to be used if you don’t get a solution from Escalation POC 1)
Email ID: firstname.lastname@example.org
***Please note that these escalation point of contacts can only help if you are shipping parcels through Amazon integrated solution with FedEx
Documentation and Customs Clearance
No, you cannot send CSB 4 shipments with this solution. You are requested to not quote CSB 4 during pickup as pickup would then be voided on that day, and you would need to raise an issue with the carrier to re-schedule pick up the next day.
If your shipment is rejected or held by Customs, the carrier will contact you for clarifications or to get more documents, if necessary. After providing the additional information, if the customs continues to reject the shipment due to any issue with the products, below is the process:
Yes, you can get MEIS benefits for CSB V shipments (<INR 5 lakh declared value) and other benefits on IPHV shipments (> INR 5 lakh declared value) provided your product is eligible for the same. You can get the benefits irrespective of the invoice currency. For details or confirmation, you can get in touch with your tax consultant, or get in touch with our service providers: Stelcore, Parshotam & Associates.
If you want guidance on product specific documentation and taxation & compliance guidance, you can get in touch with our service providers: Stelcore, Parshotam & Associates. These service providers will guide you on product specific documentation needs and custom clearance documents.
The shipment can enter the US with the carrier as IOR, if all the below three points are met. In other cases, you will need to provide a third-party IOR
You can get in touch with our service provider Stelcore for third party IOR. If you have your own IOR, you will still need to get a POA from the carrier to send shipments through this solution. For this, send a mail to Ftn_bond@ftn.fedex.com to get the POA form, and send it to them post filling, signing and stamping the same.
Shipment booking on Seller Central
The commodity description helps customs authorities identify the contents of your shipment. The customs clearance process begins with the inspection of these descriptions. Providing clear and accurate descriptions and ensuring that the descriptions on Seller Central match your commercial invoice is important for customs clearance.
General descriptions such as “electronics” or “automotive parts” are not detailed enough and will be rejected by customs. We recommend to provide the following information:
Insurance and Refunds:
The shipments will be insured as per policy in the applicable carrier terms and conditions. However, you are advised to contact your insurance agent or broker for insurance coverage.
Yes, you can avail additional insurance with third-party, which should be paid offline with your insurance provider.
You can get in touch with email@example.com for claiming refunds. Amazon will raise a claim on your behalf and track the claim. If there is a refund processed, it will be posted to your Seller Central account.