Resolve an issue with your advertising invoice.
Occasionally, you might see an overlap in the invoice date. This is not because you are being charged twice for the same click. Invoice date overlaps can occur for the following two reasons:
The Spend column in the Campaign manager dashboard shows the total click charges for your campaigns. Because it can take up to 72 hours to complete traffic validation, if you’re looking at date ranges that include spend from the last three days, you may see a discrepancy between the amount in Campaign manager dashboard and your invoice.
The Current billing period section on the Advertising Invoice History page is updated daily, and shows a dynamic view of your accumulating invoice, including any invalid clicks. Because traffic validation can take up to 72 hours to be reflected, you may see a difference between the amount in the Current billing period and the actual charge on your invoice for that period.
To see the exact amount you were charged, refer to your invoice.
We charge you each time you accumulate a certain amount of click charges, or credit limit. You may be charged more than once per month if you exceed your credit limit before the month is over. If you do not exceed your credit limit, you are charged only once per month, the first week of the month.
Credits or debits to your account are shown in your invoices as adjustments. We will apply credits to your advertising invoice before charging your payment method.
You may receive credits to your account for various reasons:
You will find any adjustments in the Total adjustments line in the summary section at the bottom of the invoice.
If you’re not able to download your invoice, try using a different browser. The recommended browsers are Chrome and Firefox.