Effective December 2, 2021, the requirements and limitations below apply to the reimbursement of referral fees. This policy does not apply to other fee reimbursements.
Referral fee category descriptions are available in our fee category guidelines. Amazon reserves the right to determine the validity of referral fee disputes, including for products that are not explicitly described in the guidelines. Any reimbursement will be based on the referral fee rate effective at the date of the disputed transaction.
Before you submit your request
Determine the referral fee amount that you were charged on specific transactions using the Transaction report. This report allows you to download transactions in bulk. You can also click an amount under the Total column for a specific transaction.
Check the Selling on Amazon fee schedule to determine if the amount you were charged is in line with your product’s category.
Use the fee category guidelines if you’re unsure of your product’s category. If you can’t find your product in these guidelines, identify the category you believe your product belongs under and check the Selling on Amazon fee schedule for the rate of that category.
Submit your reimbursement request
If you have reviewed your referral fee amount in the Transaction report and believe it is inaccurate, contact Selling Partner Support and open a research request.
To be eligible for a reimbursement, you must provide the following documentation:
The date of the transaction or transactions
The transaction or transactions for which you believe an incorrect referral fee was charged, and the referral fee amounts you were charged
The referral fee amount that you believe is correct for each transaction, and your rationale
The category guidelines that place your product in a different category. If the category guidelines don't mention your product specifically, include which category you believe your product should belong under and your rationale for that placement. Disputes contrary to guidelines that are in effect at the time of the fee transaction will be declined.
Important: File a claim for reimbursement only when you can provide this documentation. A pattern of invalid claims for which research confirms the referral fee charged was accurate could cause further claims to be refused.
For each fee charge, you may file only one claim. Additional claims for the same fee charge will be declined.
We may request additional documentation to process your claim. Claims with insufficient documentation may be declined and closed.
Once we complete our investigation, we'll notify you whether you are eligible for reimbursement.
If you disagree with the investigation’s conclusions, you can file an appeal by requesting in the same case that the case be transferred for a second, independent review. If the case has been resolved, reopen the case to request the appeal. Amazon's appeals determinations are final.