The requirements and limitations below apply to the reimbursement of referral fees. This
policy does not apply to other fee reimbursements.
Referral fee category descriptions are available under Additional Category Guidelines. Amazon reserves the
right to determine the validity of referral fee disputes, including for products that are not
explicitly described in the guidelines. Any reimbursement will be based on the referral fee
rate effective at the date of the disputed transaction.
Important: To be eligible for reimbursement under this policy, you must submit your
request within 90 calendar days of the date the fee was charged.
Before submitting your request
Determine the referral fee amount that you were charged on specific transactions using
the Transaction report. This report allows you to download
transactions in bulk. You can also click an amount under the Total
column for a specific transaction.
Check the Selling on
Amazon Fee Schedule to determine if the amount you were charged is in line with
your product’s category.
Use Additional Category
Guidelines if you are unsure of your product’s category. If you are unable to
find your product in these guidelines, identify the category you believe your product
belongs under and check the Fee Schedule for the rate of that category.
Submit your reimbursement request
If you have reviewed your referral fee amount in the Transaction report and believe it is
inaccurate, contact Seller Support and open a research request.
To be eligible for a reimbursement, you must provide the following documentation:
The date of the transaction(s)
The transaction(s) for which you believe an incorrect referral fee was charged, and the
referral fee amounts you were charged
The referral fee amount that you believe is correct for each transaction, and your
The category guidelines that place your product in a different category. If the category
guidelines do not mention your product specifically, include which category you believe
your product should belong under and your rationale for that placement.
Important: File a claim for reimbursement only when you can provide this
documentation. A pattern of invalid claims for which research confirms the referral fee
charged was accurate could cause further claims to be refused.
For each fee charge, you may file only one claim. Additional claims for the same fee charge
will be declined.
We may request additional documentation to process your claim. Claims with insufficient
documentation may be declined and closed.
Once we complete our investigation, we will notify you whether you are eligible for
If you disagree with the investigation’s conclusions, you can file an appeal by requesting
in the same case that the case be transferred for a second, independent review. If the case
has been resolved, re-open the case to request the appeal. Amazon's appeals determinations