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This article applies to selling in: United States

Amazon Freight LTL shipping service

Fulfillment by Amazon offers a pickup service for less-than-truckload (LTL) and full-truckload (FTL) shipments to select fulfillment centers. We use select Amazon-partnered carriers to help decrease the time and cost of getting your inventory into our fulfillment network and making it available for purchase by customers.

Amazon Freight is now available for sending your inventory to fulfillment centers nationwide.

The service offers pallet pickup within two days of booking and provides fast shipping at low rates. It’s available for pickup from select Zip Codes for shipments to designated fulfillment centers across the country.

To use the service, choose Amazon Partnered Carrier when creating your shipment. Amazon or a partner will be assigned to pick up your shipment.

  • Amazon will arrange for pickup of your shipment between 8 a.m. and 5 p.m. on the estimated pickup date shown when you accept the shipping charges. You don’t need to call to schedule a pickup.
  • Amazon will arrange to send your shipment on the promised date to fulfillment centers nationwide so that your inventory is checked in and available for sale as soon as possible.
  • The service delivers your shipments to the fulfillment centers on the delivery date promised during shipment confirmation.

For LTL/FTL shipments, after you approve the estimated shipping costs, Amazon will send you a Bill of Lading (BOL), which can also be found in the tracking events tab for your shipment. Your shipment details can be found on the BOL and will be available on the morning of your pickup date.

Late pickups

Pickups may be delayed due to weather, road conditions, requested lift gate service, incorrect shipment information, or previous stops.

Note: Amazon does not schedule pickup for the Partnered Carrier Small Parcel Delivery service. However, you can schedule pickup with your local UPS online or by phone. You will need the tracking ID.
Note: Partnered LTL carriers are not able to pick up from any ocean shipping terminal or port location. Partnered LTL carrier do not pickup from warehouses that require additional documentation outside of the BOL. You will need to transfer your products to a shipping location outside of the terminal or port that can accommodate the carrier’s equipment.

If the truck does not arrive by 5:00 p.m. on your scheduled pickup day and we have not contacted you, please check that the information you provided is correct (correct shipping method and ship from address). Providing incorrect shipment information may result in delays. Pickup date may also change depending on carrier capacity. For further information, please refer to the Amazon Partnered Carrier options help page.

If shipment information is correct, the BOL generated, and the pickup date has passed, you can open a support case in Seller Central. If you do not receive a response within 24 hours, call the ROC hotline at 866-203-8372.

Note: Please prepare your shipments ahead of time, so they can be loaded when the truck arrives.

LTL lift gate service

To request LTL lift gate service or a vehicle smaller than a 53-foot truck, call the ROC hotline at 866-203-8372.

Reschedule or cancel a shipment

To reschedule, you must contact Amazon at least 24 hours before the start of your pickup day.

Follow the steps below to submit a reschedule request:

  1. Go to the Contact us form and click Selling on Amazon
  2. Expand Fulfillment by Amazon
  3. Click on Investigate Other FBA Issues
  4. Select Other FBA Issue
  5. Enter Amazon Shipping Rescheduling in the Contact Reason field
  6. Please include your FBA shipment ID and your reschedule date

To cancel a shipment, go to your Shipping Queue and follow the steps below:

  1. Locate the shipment and click Work on Shipment
  2. Click the Prepare Shipment tab (if you are not already there)
  3. Scroll to Section 4, Shipping Charges
  4. Click Void Charges

You can cancel an LTL/FTL shipment up to one hour after approving estimated charges.

Note: Canceling the shipment does not cancel the charges. You must follow the canceling instructions above to ensure no pickup is made and charges will not apply. If the window of time to cancel a shipment has passed, you will not be able to cancel those charges or receive a refund within Seller Central.

Pallet label requirements

To ensure speedy shipping of your products to fulfillment centers, Amazon Freight provides four identical copies of each unique pallet label.

Place a copy of the same label on all four sides of the pallet. Make sure that all labels on each pallet have the same “Pallet Count” number (see the example below). You can print the new pallet labels from the shipment creation workflow.


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