Fulfillment by Amazon offers a pickup service for less-than-truckload (LTL) and full-truckload (FTL) shipments to select fulfillment centers. We use select Amazon-partnered carriers to help decrease the time and cost of getting your inventory into our fulfillment network and making it available for purchase by customers.
Amazon Freight is now available for sending your inventory to fulfillment centers nationwide.
The service offers pallet pickup within two days of booking and provides fast shipping at low rates. It’s available for pickup from select Zip Codes for shipments to designated fulfillment centers across the country.
To use the service, choose Amazon Partnered Carrier when creating your shipment. Amazon or a partner will be assigned to pick up your shipment.
For LTL/FTL shipments, after you approve the estimated shipping costs, Amazon will send you a Bill of Lading (BOL), which can also be found in the tracking events tab for your shipment. Your shipment details can be found on the BOL and will be available on the morning of your pickup date.
Pickups may be delayed due to weather, road conditions, requested lift gate service, incorrect shipment information, or previous stops.
If the truck does not arrive by 5:00 p.m. on your scheduled pickup day and we have not contacted you, please check that the information you provided is correct (correct shipping method and ship from address). Providing incorrect shipment information may result in delays. Pickup date may also change depending on carrier capacity. For further information, please refer to the Amazon Partnered Carrier options help page.
If shipment information is correct, the BOL generated, and the pickup date has passed, you can open a support case in Seller Central. If you do not receive a response within 24 hours, call the ROC hotline at 866-203-8372.
To request LTL lift gate service or a vehicle smaller than a 53-foot truck, call the ROC hotline at 866-203-8372.
To reschedule, you must contact Amazon at least 24 hours before the start of your pickup day.
Follow the steps below to submit a reschedule request:
To cancel a shipment, go to your Shipping Queue and follow the steps below:
You can cancel an LTL/FTL shipment up to one hour after approving estimated charges.
To ensure speedy shipping of your products to fulfillment centers, Amazon Freight provides four identical copies of each unique pallet label.
Place a copy of the same label on all four sides of the pallet. Make sure that all labels on each pallet have the same “Pallet Count” number (see the example below). You can print the new pallet labels from the shipment creation workflow.