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This article applies to selling in: United States

Deleted, misrouted and incomplete shipments

To deliver your products as quickly as possible to customers, we distribute your inventory across our network of fulfillment centers based on your shipment volume and customer demand. As a result, when you create a shipping plan, your shipment may be divided into multiple shipments, each directed to a different receive center or fulfillment center (a process called distributed inventory placement).

Once you approve a shipping plan on your Review shipments page, we begin preparing for the arrival of your inventory and we rely on your approved plan to coordinate our operations.

Deleting shipping plans after you've approved them, misrouting shipments, or sending incomplete shipments leads to additional processing, handling, and rerouting that can delay the receipt of your inventory and its availability for sale. To avoid these risks, adhere to the shipment policies linked below.

FBA shipment policy

Once you approve a shipping plan, you are required to ship your products to Amazon as stated in that plan, including sending the stated quantity of each product in that plan to the assigned Amazon facility.

You may not delete some of the shipments in a multi-destination shipping plan after you approve that plan. If you delete portions of a shipping plan, or if we don't receive all of the shipments in your approved multi-destination plan within 30 days after the first shipment in that plan arrives at our facilities, we will notify you that your shipments aren't compliant with this policy. (The exception is if one or more of your shipments is delayed solely because of the action or omission of an Amazon partnered carrier).

Make sure that you and your carrier are aware of the requirements for shipping to Amazon, including the need to schedule delivery appointments. To learn more, go to Carrier requirements for LTL and FTL deliveries.

If you want to change a shipping plan after you approve it, you must delete all of the shipments in that plan before you have begun shipping any portion of it.

Note: We understand that small changes in shipment quantity may happen due to normal business fluctuations. You can edit the number of units within a shipment by up to 5 percent above and below the original amount—up to six units. You will not be able to remove the units from your plan once you have approved it.
Tip: You can choose to sign up for the FBA Inventory Placement Service and send all of your eligible inventory to a single receive center or fulfillment center, to be determined by Amazon. A per-unit fee applies.

If you continue to send shipments that aren't compliant with this policy after we send an initial notice, we may suspend your ability to send additional shipments to us until you acknowledge this policy and provide us with an acceptable plan of action to ensure that your future shipments to us will be compliant with this policy.

Note: This policy applies to all shipments created after August 31, 2018.

Amazon Marketplace Web Service (MWS)

The Amazon Marketplace Web Service API may group items that you want to send to Amazon’s fulfillment network into multiple shipments based on specific criteria. For example, products that you prep yourself must be sent in a separate shipment from products that are prepped using the FBA Prep Service.

When you use CreateInboundShipmentPlan, you provide Amazon with key information that we use to create shipping plans for your items. Multiple shipping plans might be required to increase the availability of items across Amazon's fulfillment network. We recommend that you create listings for all of the items that you want to include in a shipment plan before using CreateInboundShipmentPlan.

Shipments that comply with FBA policy can be received at fulfillment centers more quickly, and your inventory can be made available for sale sooner. When multiple shipping plans are created, you must approve all shipments in the plan, then ship inventory according to each shipping plan. You cannot ignore, delete, or abandon units in any shipping plan.

If you delete parts of a shipping plan, or if we don’t receive every shipment in your multi-destination plan within 30 days after the first shipment arrives at Amazon, you will be notified by email. (The exception is if one or more of your shipments is delayed solely because of an action or omission by an Amazon partnered carrier.)

To make changes to the shipments, you must delete each shipment in the plan before you begin shipping any part of it.

Note: We realize that small changes in shipment quantity can occur. You can edit the number of units within a shipment by up to 5 percent above or below the original amount, up to 10 units. You cannot remove units from your plan once you have approved it.

If you continue to send noncompliant shipments after your first email notification, we may suspend your ability to send more shipments until you:


  1. Acknowledge FBA policy in an email to us
  2. Provide an acceptable plan of action to ensure that future shipments comply with Amazon policy
Note: This policy applies to all shipments created after June 1, 2019.
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