We strive to provide quick and accurate support to resolve questions about
selling on Amazon. You can get support within Seller Central through Contact Us. To help us better serve you, please follow these
Review your case log to check case status instead of opening a new case to ask.
If your issue is time sensitive, flag the case as urgent.
Don’t open a new case if one is already under review for the same issue.
If you need more time to respond to a case, you may ask us to keep the case
If you have questions about a closed case or think it was handled incorrectly,
reopen it instead of opening a new case.
To protect sellers and customers, we decline requests that are not consistent
with our policies. If we’ve informed you that no further action will be taken on
an issue, don’t seek to obtain a different outcome by reopening the case or
raising it again in other cases.
Amazon may close cases or limit support if you don’t follow these
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