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This article applies to selling in: United States

Inbound performance alerts

Alerts display as banners on both your Seller Central homepage and in your Shipping Queue.

If you send us a shipment or product that does not comply with our shipping requirements, we typically send you an inbound performance alert, and we may suspend your ability to send additional shipments of affected products until you resolve the issues.

Inbound performance alert – product-related

When there are ASIN-related problems, Amazon suspends the ability to include that ASIN in new shipments until you have resolved the problem. You will still be able to create shipments for other ASINs.

You may receive alerts for the following product-related issues.

Category Problem types
Prep-related problems Poly bagging required Taping Opaque bagging required Bubble wrap required
Label-related problems Suffocation sticker required Barcode label missing Label required Barcode label inaccessible
Label- and shipping-related problems Barcode label unscannable Barcode label mislabeled Expiration issue Product damaged upon arrival
Quantity-related problems Inaccurate item quantity in box Unexpected items found in box Unexpected item found in shipment Additional units encountered
Inventory placement problems Product or shipment sent to the wrong fulfillment center

Inbound performance alert – shipment-related

When any of the problem types listed below takes place, Amazon suspends your shipment creation and modification abilities until you acknowledge and resolve the problem.

You may also receive shipment alerts for the following shipment-related issues.

Category Problem types
Safety and packaging problems Shipping box overweight Shipping box oversized Electrical hazard Sharp products hazard
Spilled products hazard Unacceptable pallet condition Improper packing materials Shipment ID not included on shipping boxes
Label-related problems Barcode label mislabeled Barcode label unscannable Suffocation sticker required Label required
Label/inventory placement problems Barcode label missing Barcode label inaccessible Product or shipment sent to the wrong fulfillment center
FBA restricted products/quantity-related problems Restricted item Inaccurate number of boxes

See also

Resolving inbound performance alerts

Inbound performance feedback in Seller Central

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