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This article applies to selling in: United States

Send to Amazon: Confirm carrier and pallet information

If you’re sending your inventory in pallet shipments, you’ll be asked to confirm carrier and pallet information in step 4 of the Send to Amazon workflow, after printing and applying box labels.

In this step, you will select the carrier that will ship your pallets to Amazon. You can take advantage of discounted shipping rates and automated tracking by selecting an Amazon partnered carrier and buying and printing shipping labels in the workflow. Alternatively, you can use a non-partnered carrier to book shipping outside of Seller Central.

For more information about pallet shipments and how to build pallets, visit Seller requirements for LTL, FTL, and FCL deliveries.

Pallet shipments with Amazon partnered carriers

If you have selected an Amazon partnered carrier, follow these steps:

  1. Confirm your Freight ready date and pick-up contact details for all shipments in the workflow.
  2. Review the pallet estimates for each of the shipments. If necessary, edit the pallet configurations to ensure that the shipping cost estimates will be accurate.
  3. Confirm each shipment’s pallet configurations to display the shipping cost estimates.
  4. Review all the shipping cost estimates and click Confirm all carrier and pallet information to proceed to step 5, Print pallet labels.

Pallet shipments with non-partnered carriers

If you have selected a non-partnered carrier, follow these steps:

  1. Confirm the Number of pallets in each shipment.
  2. Click Print pallet labels to get four copies of each Fulfillment by Amazon (FBA) pallet ID label for each pallet in your shipment. The labels include information that the fulfillment center uses to verify the arrival and contents of the shipment.
  3. Place one label on each side of the pallet, in the center and near the top.
  4. Schedule pickup and hand off your inventory to your carrier.
  5. Select Mark all as shipped to tell us that your inventory is on its way.
  6. Click Track shipment for each shipment in the workflow, and provide bill of lading (BOL) numbers in the Tracking events tab in the Shipment Summary.

For more information about carrier requirements and delivery of pallet shipments, see Carrier requirements for LTL and FTL deliveries.

Important: For more information, see Shipping products to Amazon. To learn how to change or cancel your shipment, see Send to Amazon: Change or cancel your shipment

Frequently asked questions

What if I need to cancel my shipments?

You can cancel your shipment by clicking on the Void shipments and charges button at the bottom of the page.

For pallet shipments, after you have confirmed your shipping selections and accepted the charges, you have one hour to void Amazon partnered carrier charges and get a full refund. After that time, voiding will cancel all shipments you have created, but you will not be able to void the shipping charges.

You can void non-partnered carrier shipments at any time. Voiding will cancel all the shipments you created and move them into Canceled status in your Shipping Queue. For more information, see Send to Amazon: Change or cancel your shipment

How are pallet estimates calculated?

Fulfillment by Amazon uses box content information from step 1 to build pallet estimates. Pallet estimates assume boxes are one-dimensional and sort them in decreasing order. Each box is placed on the first pallet that it fits on without exceeding the box capacity for that pallet.

Example: The pallet height capacity is 100 inches, and you have boxes with heights that measure 82 inches, 43 inches, 40 inches, and 15 inches. The pallet estimate method would place 82-inch and 15-inch boxes on one pallet, and 43-inch and 40-inch boxes on a second pallet. This would result in an optimal height fit of 97 inches and 83 inches for the two pallets, respectively.

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