Send to Amazon: Change or cancel your shipment

Cancel a shipment

You can cancel your Send to Amazon shipment by clicking Cancel shipment at the bottom of the workflow page. This will cancel all shipments that you created and move them into Canceled status in your Shipping Queue.

Voiding Amazon partnered carrier charges

For small parcel shipments, after you have confirmed your shipping selections and accepted the charges, you have 24 hours to void Amazon partnered carrier charges and get a full refund. After that time, voiding will cancel all the shipments that you have created, but you will not be able to void the shipping charges.

For pallet shipments, after you have confirmed your shipping selections and accepted the charges, you have one hour to void Amazon partnered carrier charges and get a full refund. After that time, voiding will cancel all shipments that you have created, but you will not be able to void the shipping charges.

Change the ship date

If your expected Ship date changes after you confirm your shipment, you can update it in step 3 of the workflow, Print box labels, by clicking Change ship date.

Change the pickup date

If you’re enrolled in the Amazon Partnered Carrier program, soon you’ll be able to reschedule pickup of your less-than-truckload (LTL) shipments in Seller Central, without requiring help from Selling Partner Support. This feature is being rolled out starting September 2022, and is expected to be available to everyone by October 31, 2022.

Note: If you’re not enrolled in the Partnered Carrier program, or if the Change freight-ready date option is not yet available to you, contact Selling Partner Support at least 24 hours before the start of your pickup day to reschedule your pickup.

Go to your Shipping Queue.

Find the shipment ID of the shipment that you want to reschedule.

Find the status of your shipment, and then take one of the following actions:
- If the status is Ready to ship, click Track shipment.
- If the status is Working:
  1. Click Work on shipment.
  2. Under step 5, find Estimated pickup date.
  3. Click Refer to Shipping Events for the most up-to-date pickup schedule.

On the Shipment summary page, click the Shipment events tab.

Click Change freight-ready date.

Select a new date and reason code, and then click Submit.

Changing shipment contents after shipment creation

We understand that due to normal business events, you might need to change the contents for a shipment after shipment creation. You can do so by clicking View or edit contents in the shipment details box after confirming a shipment.

If your shipment contains multiple boxes and you chose not to provide box content information or used 2D barcodes to provide box content information, then you can edit the number of units in the shipment through the All SKUs tab. For other methods of providing box content information, you can edit the number of units through the All boxes tab.

Important: Before the shipment arrives at the fulfillment center, you can edit the number of units in a shipment by up to 5% or 6 units per SKU per shipment, whichever is greater. You can also remove a SKU from a shipment, as long as the original quantity was 6 units or below per SKU per shipment. Note that you can’t remove all SKUs in a shipment or make a shipment empty. If you want to make changes beyond these limits, you must cancel the shipment and create a new one.

For small parcel shipments that use an Amazon partnered carrier, you have 24 hours to edit the box weight or dimensions, or add or remove boxes. The edits could result in a change to the estimated shipping fees. After you submit and confirm the edits, you must print and apply the box labels to all boxes.

For pallet shipments that use an Amazon partnered carrier, you have one hour to edit the box weight or dimensions, or add or remove boxes. You must print and apply all pallet labels after you confirm and submit the edits.

You may be able to remove all SKUs from a particular box depending on when you make the updates. If you used the web form or an Excel file to provide box content information, you can make changes within the following timeframes:

Small parcel shipments that use an Amazon partnered carrier: You can remove all SKUs in a box within 24 hours after you have confirmed your shipping selections and accepted the charges. After that time, you can remove SKUs from boxes, but you can’t remove all SKUs in a box or make a box empty.
Pallet shipments that use an Amazon partnered carrier: You can remove all SKUs in a box within one hour after you have confirmed your shipping selections and accepted the charges. After that time, you can remove SKUs from boxes, but you can’t remove all SKUs in a box or make a box empty.

Frequently asked questions

Can I change my ship-from address after my shipment is completed?

The ship-from address cannot be changed once the shipment has been finalized. You have to cancel your shipment and create another one with the correct ship-from address.

Can I cancel individual shipments in my workflow?

No, it is not possible to cancel individual shipments in Send to Amazon.

Amazon may route your inventory to multiple fulfillment centers to place it closer to customers and reduce the time to deliver orders for your products. Make sure to send your products to the fulfillment centers assigned in step 2 of the workflow, Confirm shipping.

For more information about the FBA shipment policy and the possible actions we may take if your shipments are not compliant with that policy, go to Deleted, misrouted, and incomplete shipments.

Can I add or remove boxes, or edit the box weight or dimensions, after I create a shipment?

To add or remove boxes, or edit the box weight or dimensions, click View or edit contents in the shipment details box after you confirm the shipment.