Resolving inbound performance alerts

To help streamline the inventory process in our fulfillment centers, we provide notifications to sellers in the Shipment summary page when inbounding problems occur. You can review, acknowledge, and resolve these problem notifications as described below.

If we suspend your shipping capabilities due to an inventory shipment issue, you can apply for the restoration of shipment creation privileges for that product by either acknowledging the problem or, if applicable, submitting a dispute request.

Follow the steps below to acknowledge problems in Seller Central.

1. On the Shipping Queue page, in the first column, click "View problems" for a shipment with problems.
2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.
3. Click the View Details button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.
4. To finish, click the Acknowledge button.

If you try to add a suspended product to a shipping plan on the Manage Inventory page, you will receive an error message if you have not acknowledged the problem.

On the Manage Inventory page, click Resolve Now to review and acknowledge the problem.

1. On the Shipping Queue page, in the first column, click "View problems" for a shipment with problems.
2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.
3. Click the View Details button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.
4. If you disagree with the problem, click on the Submit dispute tab. We may request additional information from you.
5. Once you submit the request, we will create a case for you and send you an email confirmation. You may be asked to attach additional evidence to your case within 7 days to complete the request. For example, you may be asked to submit an image of your prepared or labeled product for us to help solve the problem.

Before submitting a problem dispute related to preparation issues, check item classifications to verify the exact preparation required for your product. For more information, see FBA Prep Video Tutorials.

To see the status of your dispute, visit your case log in Seller Central and search by Shipment ID.

Inbound performance alerts

Inbound performance feedback in Seller Central