The freight-shipping template is offered on a request-only basis and is available only for heavy and bulky items:
The freight-shipping template is for heavy and bulky items that require less-than-truckload (LTL) shipment (usually >150lbs), such as furniture, pallets, and domestic appliances. These deliveries require you or your carrier to contact the customer after the order was placed to set up a delivery appointment.
Neither you, nor the carrier, may enter the customer’s home or building, and should deliver the item outside the customer’s front door or in the building lobby.
Freight-shipping template provides your customers and you with benefits that make it easier to sell large and heavy items on Amazon:
The freight-shipping template provides you with two options for arranging delivery to the customer: Arranged Freight Delivery and Scheduled Delivery.
This option requires you, or your carrier, to contact the customer via phone or Buyer-Seller Messaging within 2 business days of the order being placed, to set up a delivery appointment time. At checkout, customers are notified that they will be contacted to arrange the date of the delivery, and are given an option to update their phone number. This is the default shipping option, and will always be enabled for products listed on the freight-shipping template. Note that all calls to customers should happen between 8am - 8pm based on the customer’s local time zone.
The customer will see the available delivery slots, and will have the option to pick any available slot at their convenience. You can use Seller Central to offer either day or day and time slots during which you or your carrier can deliver. This is an optional shipping method for freight templates, and you will have the choice to enable this ship option alongside Arranged Freight Delivery. If the customer selects Scheduled Delivery, you are not required to contact them post-order. All Scheduled Delivery orders will have a “Scheduled Delivery” message displayed on the Manage Orders page along with the date of delivery.
To use this template, follow the steps below to enable the new template settings:
Less than truckload (LTL) freight shipping is a transportation method for freight that doesn't require the space of an entire trailer but is too large for parcel shipping (usually >150 lbs). LTL delivery services may not be available with all carriers.
To see a list of the freight carriers that provide tracking information to Amazon, or for more information on Valid Tracking Rate (VTR), see the VTR help page.
You or your carrier should try to contact the customer at least 3 times via either phone or Buyer-Seller Messaging. After the third failed attempt you should send a message using critical Buyer-Seller Messaging. If the customer still doesn’t respond you should cancel the order, and email the customer with the reason for the cancellation.
If the customer’s phone number is not available, reach out via Buyer-Seller Messaging.
Your carrier must attempt the delivery a second time if the first attempt failed because the customer was not present. After the second delivery attempt, you can contact Selling Partner Support to report the issue and cancel the order. You must inform the customer the reason their order was canceled.
If the delivery fails because of issues related to you or your carrier, you must offer to reschedule with the customer for free. If the customer prefers to cancel the order, you must accommodate their request.
The return policies for orders that use freight-shipping templates are the same as for other orders. For more information, see Manage returns.
No. All the items listed on the freight-shipping template should always be shipped through freight LTL carriers.
No, at this time Amazon Buy Shipping does not offer less-than-truckload (LTL) ship methods.
No. Neither you nor the carrier may enter the customer’s home or building, and should deliver the item outside the customer’s front door. Sellers that are part of the Local Selling program can offer delivery plus services for larger items. If you have a staff of technicians and want to deliver and install your products, you may apply to this program using the following link:https://go.amazonsellerservices.com/DSApplication.
The freight shipping template allows you to set a fee for delivering large and heavy items to a residential address. If the customer’s address type at checkout is a residential address, they will be charged this fee on top of the regular shipping fee (if any).
The Freight Shipping Template is only available for heavy and bulky items:
Check your weight and dimensions to ensure they meet the criteria.