A returnless resolution takes place when you issue a refund or replacement and let buyer keep the product. You can either automatically issue a returnless refund/replacement via rules you define, or you can work with the buyer via messaging for a specific return. There are two ways to configure returnless resolutions:
To edit an existing rule, click on the rule, select Edit, modify the settings, and click Save.
To delete a returnless resolution rule, click on the rule, click Delete, and confirm that you want the rule deleted.
You can also offer returnless resolutions for specific products in your inventory.
To enable returnless resolutions for specific SKUs, enter the "RETURNLESS_REFUND" prepaid label exemption code in this template.
To see which SKUs you have enabled returnless refunds for, download the Exemptions report in your Return reports. Click View reports to generate a one-time report. For more information, go to Request exemption from automatic return approvals.