This article applies to selling in: United States
How to refund tax
If a buyer qualifies for tax exempt status, they can request a tax refund.
Buyers will request these refunds directly from you, the seller, according to the buyer
Help content here.
In order to process a tax refund:
Find the order in Manage Orders and click
from the Order
At the top of the Refund order page,
click Refund tax
Select Tax exempt buyer or
Order from an
For Tax exempt buyer, chose
an exemption reason.
For Order from an unincorporated
area, choose the jurisdiction(s) that you will refund.
Click Submit refund.
If you are unable to issue a tax only refund, check to see
if the order was fulfilled by Amazon or shipped to a state where Amazon manages tax
calculation, collection, remittance, and refunds.
In order to verify the Fulfillment method and Tax
Collection Obligation follow these steps:
Check the Fulfillment method in the Manage orders page, it should be either
‘Amazon’ or ‘Merchant’.
In the Manage Orders page, check if there is a note next to the tax stating ‘tax
is managed by Amazon’ or ‘tax is managed by Merchant’. See Marketplace Tax Collection page, for additional
If the fulfillment method is Amazon or the note states ‘tax is managed by
Amazon’, you can refer the customer to Amazon Customer Service.
If the fulfillment method is Merchant and the note states ‘tax is managed by
Merchant’, the responsibility remains with you to issue refunds.
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