Download a report of buyer feedback

You can download a report for all neutral (3 stars) and negative (1 and 2 stars) feedback you have received from buyers within a selected period of up to one year. This report is in tab-delimited text-file format (.txt) and contains all the data you see in the View Current Feedback table in Feedback Manager.

To generate a feedback report:

1. In Feedback Manager, select Download feedback reports. You will be taken to the Feedback Reports page.
2. On the reports page, select a report from Select Report Type.
3. Select the time span for the report from Select Days.
4. Click Request Report to generate a report.
5. In the Download column, you can view the report status and availability. Click Refresh to update the status. When your report is ready, the status will change from "Not Ready" to a download button.
6. Click Download to download your report.

See also

• About the Feedback Manager
• Resolve or respond to buyer feedback
• When buyers want to remove feedback