Sell on Amazon Sign in
This article applies to selling in: United States

Use an authenticator app for Two-Step Verification

Instead of receiving a code on your phone via text or voice call each time you sign in to your seller account, you can use an authenticator app to generate your authentication code. Authenticator apps do not require phone service or an Internet connection to work, but must be downloaded to whatever device or PC you choose.

To download an authenticator app, go to the app store for your device or browse the Internet:

  • If you're using an iOS or Android device, you can download Microsoft Authenticator or Google Authenticator from your respective app store. If you prefer to use a different authenticator app, make sure that it supports TOTP-OATH (Time-based One-time Password Algorithm adopted by the Initiative for Open Authentication).
  • If you're using a Windows PC, tablet, or device, search for "authenticator app" in the Windows Store.
  • You can install programs that work with a USB security key. For more information, see Use a USB security key for Two-Step Verification.
  • You can also download browser-based extensions or add-ons from the Internet.
Note: Authenticator apps don't have access to your Seller Central password or account information.

You can choose one of two methods to add your seller account to the app.

Same-device sign-up

Use this method if you are installing your authenticator app on a device that doesn't have a camera. Or if you're unable to use your device to scan the QR code (for example, on a PC).

  1. Log in to Seller Central and go to Settings, and then select Login Settings.
  2. Click the Edit button next to Advanced Security Settings, and then click the Get Started button.
  3. Check Authenticator App when prompted to choose how to receive codes.
  4. Click on the Can't scan the bar code? link and copy the information there.
  5. Open your authenticator app, add a new account, and paste the information you copied. This links your app to your seller account.
  6. The app will automatically generate a random code that you must re-enter on the enrollment screen under the QR code. Click Verify code and continue.
  7. The app will now provide new codes on a continuous basis.

Two-device sign-up

Use this method if the device you installed your authenticator app on has a camera.

  1. Log in to Seller Central using a computer or device that is different from the device where you installed your authenticator app. Go to Settings and select Login Settings.
  2. Click the Edit button next to Advanced Security Settings, and then click the Get Started button.
  3. Check Authenticator App when prompted to choose how to receive codes. A QR code will display on the screen.
  4. Open the authenticator app on your other device and add a new account. The device's camera will activate. Use it to scan the QR code.
  5. The app will automatically generate a random code that you must re-enter on the enrollment screen under the QR code. Click Verify code and continue.
  6. The app will now provide new codes on a continuous basis.
Sign in to use the tool and get personalized help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2020, Amazon.com, Inc. or its affiliates