Shipping costs for seller fulfilled returns

The table below outlines the estimated shipping costs for seller fulfilled returns. Return shipping charges are applied based on the package weight and dimensions measured by the carriers when delivering the product to the customer. If the package measurements are below 15oz and 130 inches girth, we will calculate the costs based on the actual weight; if not, we will calculate based on the billable weight, which is the greater of the actual weight or the dimensional weight (i.e. package size in cubic inches divided by 166). We reserve the right to adjust charges after they are initially posted to reflect adjustments by the applicable carrier or other service provider.

UPS Large Package Surcharge: A Large Package Surcharge of $90.00 will be applied to each returned UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 130 inches or its length exceeds 96 inches. Large Packages are subject to a minimum billable weight of 90 lbs in addition to the Large Package Surcharge.

UPS Additional Handling Surcharge: An additional Handling Surcharge of $14.25 may be applied to UPS return packages if:

• The article is encased in an outside shipping container made of metal or wood.
• The item is a barrel, drum, pail, or tire, and is not fully encased in a corrugated cardboard shipping container.
• The longest side of the package exceeds 60 inches, or its second longest side exceeds 30 inches.
• The actual weight of the package is greater than 50 lbs.

UPS Maximum Limits: Packages with an actual weight of more than 150 lbs, or that exceeding 108 inches in length, or exceeding a total of 165 inches in length and girth [(2 x width) + (2 x height)] combined, as measured to determine their billable weight, are not accepted for transportation.

If you sell items that exceed maximum limits, they should not receive an Amazon generated prepaid label. Ensure item weight and dimension data are accurate in your inventory in Seller Central .

The shipping cost table outlines the estimated shipping costs for UK seller fulfilled returns. We reserve the right to adjust charges after they are initially posted, to reflect adjustments by the applicable carrier or other service provider.

Items that exceed carrier stipulated weight and dimension limits, will not receive an Amazon generated prepaid return label. Ensure that item weight and dimension data are accurate in your inventory in Seller Central and or you can exempt these items from the prepaid label feature.

For more information, go to Request exemption from automatic return approvals.

Royal Mail parcel weights and dimensions: All parcels should not exceed:

• Dimensions of 61cm in length, 46cm in width, and 46cm in height

Hermes parcel weights and dimensions: All parcels should not exceed:

• Dimensions: 120cm length and combined dimensions cannot exceed 245cm. To calculate combined dimension add the two shortest dimensions and multiply them by two, add the length, and the total needs to be under 245cm; and
• Weight: no parcel should weigh more than 15kg

Standard Returns Coverage:

Royal Mail is a maximum of £100.

Hermes liability cover is £20.

Frequently asked questions

Where can I find my invoice for returns ship methods purchased as part of Amazon Prepaid Return Label?

Hermes: You can find the invoices within Seller Central. Go to Reports > Tax Document Library > Seller Fee Invoices. Note that invoices issued on behalf of Hermes have the supplier name Grattan PLC.

Royal Mail: If you do not receive an invoice from Royal Mail, contact Selling Partner Support.

What happens if I change my VAT address?

If you change your VAT information, update this information via your account. Go to Settings, choose Account Info, in the Tax Information section click VAT Information. To change VAT address, go to Add a new address.