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This article applies to selling in: United States

Selling Services on Amazon Policies

This policy requires that all sellers of services performed on customer property (service providers) follow certain guidelines to ensure a safe and ideal experience for both customers and service providers.

Buyer-Seller Communication Policy

As a service provider, you can only contact a customer to complete an order involving services and by using an Amazon communication channel such as buyer-seller messaging or an Amazon selling app. You may not use customer personal data or an Amazon communication channel to contact customers in any way for marketing or promotional purposes, or for reasons unrelated to order fulfillment.

Cancellation Policy

To ensure the best experience for customers, Amazon may deduct a $50 cancellation fee for order cancellations caused by the Service Provider. Learn more about the Cancellation Fee and how to Manage Jobs.

Payment Acceptance Policy

As a service provider, you will ensure all payments (including refunds and discounts) for service orders and custom requests initiated through are processed through Unless a customer specifically asks you to do otherwise, you must not solicit or request payment for additional services, products, or parts beyond those listed in the scope of work on the service detail page for the applicable service order.

Failure to comply with this policy may result in a warning, suspension of your orders for a time period determined by Amazon or termination of your selling privileges. If we determine that you or your personnel circumvent this policy, we may withhold any payments to you until the completion of any related investigation or recover any amounts owed to customers or Amazon by any method provided in your seller agreement.

Unaccompanied Minors

As a service provider, you will never perform in-home services while an unaccompanied minor is inside the home. You will ensure that a child's parent or guardian is present at all times.

Zero Tolerance Policy

Amazon will immediately suspend selling privileges for service providers and/or their personnel pending our investigation of any of the following customer-reported incidents:

  • In-home service by any technician who hasn't fulfilled the background check requirement
  • Fraudulent or offensive behavior (including information on your account, communication between you and Amazon, communication between you and our customers, and your behavior on the customer's property)
  • Illegal activity in the course of performing your services.

Amazon will investigate, but may elect not to suspend selling privileges for service providers and/or their personnel for any of the following customer-reported incidents:

  • Assigning a technician to a job for which he or she does not have a required license or successful background check.
  • Property damage in excess of $10,000.
  • A technician appearing to be under the influence of drugs or alcohol on the job.

Visit this page to learn how to appeal the restriction or removal of your selling privileges.

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