North America Unified Account FAQs

What is a North America Unified Account?

A North America Unified Account allows you to more easily share listing information and manage your inventory consistently across Amazon's U.S., Canada, and Mexico stores. For more information, go to Selling on Amazon's North America Marketplaces.

How do I create listings on Amazon.com, Amazon.ca, and Amazon.com.mx stores?

If you register on either Amazon.com, Amazon.ca, or Amazon.com.mx, you have the option to list eligible products across all three stores. To switch stores, select www.amazon.com, www.amazon.ca, or www.amazon.com.mx in the store drop-down list at the top right of your seller account.

How do I verify if my account is enabled for North America Unified Account?

The simplest way to verify if an account is enabled with the North America Unified Account is to check if the store switcher is available in the header of your seller account.

I already have accounts in multiple North American stores. Can I merge these accounts?

No. Existing accounts in each store cannot be merged. Each selling account will have its own, distinct Unified Account.

Do I need a local bank account in each country?

No. If you already sell on Amazon in the United States, Canada, or Mexico you can use your existing bank account to receive disbursements in your local currency with the Amazon Currency Converter for Sellers (ACCS). If you are a new seller registering to sell in the United States, Canada, or Mexico, you can be paid directly in your local bank account in the local currency, provided you have a bank account in a country supported by Amazon.

What if I don't want to sell on more than one store?

If you have been upgraded to a Unified Account and do not want to sell on another store, keep the store switcher on the country on which you originally registered. Your products will only list on that store.

Can I enter separate account information data for each store (for example, to account for their different legal entities or bank accounts)?

Yes, you can customize your account information for each North American store. The information entered during registration will become the default data for each store until you update each store with the applicable information. To change your account information, select Account Info from the Settings tab on the right-hand side of your seller account.

Can I have store-specific product listings, quantities, and pricing for the same SKUs?

Yes. Listings are store-specific. You can change your listings and prices per store for the same SKU.

How do I manage my seller-fulfilled inventory pool?

If you fulfill your own orders, you can choose one of two ways to manage your inventory pools:

• You can manage your inventory as a shared pool by using the same SKU in each store. If you do so, your inventory availability in each store will be the combined amount of inventory across all three stores.
• You can use distinct SKUs in each store, which will allow you to manage inventory availability separately in each store.

How do I manage my FBA inventory?

Fulfillment by Amazon (FBA) sellers will manage their inventory as distinct pools because our United States, Canada, and Mexico fulfillment centers are not connected. For more information about sending inventory to North America fulfillment centers, go to Create shipments with Send to Amazon.

What fees will I pay if I sell something using my Unified Account?

For all per-item transaction fees, you will pay the fees applicable to the store in which the item was sold. Your monthly Professional selling plan subscription fee will be allocated to each North American store in which you have active listings on your monthly billing day, and will be limited to USD 39.99 or its equivalent in total. For more information about Professional selling plan fees, go to Selling on Amazon Fee Schedule.

Is it possible to delete a SKU simultaneously across all stores or does it need to be done individually?

Both listing creation and listing deletion are store-specific, and you have to delete offers (and SKUs) individually on each store. For seller-fulfilled listings, setting the quantity to zero will result in a removal of that product listing from all stores.

Is the North America Unified Account the same as the European Unified Account?

No, the North America Unified Account is only available to sellers registered on Amazon.com, Amazon.ca, or Amazon.com.mx.

Do I need to be a Professional seller in order to have a Unified Account?

Sellers with Professional selling accounts can use their Unified Account to sell across all the North America stores (U.S., Canada, and Mexico). This feature is not currently available to sellers with Individual selling accounts.

What happens if I upgrade to a Professional selling account?

When you upgrade to a Professional selling plan, you pay a monthly subscription fee, rather than a per-item fee when an item is sold. With a Professional selling account, you will have access to other tools such as Build International Listings and downloadable file upload and can request access to the Amazon.com.mx store.

What happens if I downgrade to an Individual selling account?

When you downgrade to an Individual selling plan, you pay a per-item fee when an item is sold, rather than a monthly subscription fee. Your Amazon.com.mx account will also be terminated because Amazon.com.mx only supports Professional selling accounts. Your Amazon.com and Amazon.ca accounts will not be affected. Before downgrading a selling account, be sure that you fully understand how the change will impact your costs and access to Seller Central tools.

When I am shipping to Mexico, how can I help ensure that I meet Amazon's international shipping transit time requirements?

Our data on orders fulfilled by sellers shipping from the United States to Mexico showed that orders shipped via United States Postal Service (USPS), which uses Correos de México/Servicio Postal Mexicano (SEPOMEX) for delivery within Mexico, did not meet Amazon's international shipping transit time requirements. To provide a great customer experience on shipments from the United States to Mexico, we strongly recommend that you use other carriers (for example, FedEX, DHL, UPS).

Do I have to apply for the Amazon Brand Registry separately for my Amazon.com, Amazon.ca, and Amazon.com.mx selling accounts?

If you have a North America Unified Account, and your brands have been approved for Amazon Brand Registry on Amazon.com, they are automatically approved for Amazon.ca and Amazon.com.mx, as well. To ensure your listings are synchronized across stores, provide the same key attribute values for specific ASINs in all stores.

If you do not have a North America Unified Account, and your brands have been approved by Amazon Brand Registry on Amazon.com, they are not automatically approved for Amazon.ca and Amazon.com.mx. In this case, you must apply for Amazon Brand Registry approval separately for each store.

Can I have different storefront links for different stores in my North America Unified Account?

The option to customize a storefront link will only appear in the Amazon store where you initially registered. For example, if you initially registered to sell on Amazon.com, the Amazon.com storefront link will apply for your Amazon.com, Amazon.ca, and Amazon.com.mx listings.

I am a US-based seller shipping to Mexico. Can I buy Shipping Services for Mexico like I do for domestic shipping?

Yes, you can buy shipping services and print shipping labels from your Manage Orders page like you would for any domestic shipment. For more information, go to Shipping to Mexico through Buy Shipping Services.