If you want to cancel one or two orders, use the Manage Orders tool. To cancel multiple orders at the same time, use an Order Cancellation file.
Download the Order Cancellation Template.
View a Sample Cancellation File.
Use the Order Cancellation template to create an order cancellation file. This template includes validation macros that will help you successfully complete the template. You can choose whether to turn these macros on or off. We suggest that you keep them on until you learn how to use the template.
To prepare your order cancellation file:
Once you have finished adding information about your cancellation, upload your file on the Upload Order Related Files page.
To upload your Order Cancellation file:
You can review the status of your upload on the Upload Order Related Files page, under "Review File Status History" in the Status/Results column. If you need to access your report at a later date, the most recent 10 uploads are available here.
After your file is processed, the Status/Results column displays the number of records processed, activated, and uploaded with errors (not activated).Data errors
If any items are not activated because of errors, there will be a non-zero number next to "Number of records with errors."
To correct these errors:
For information about errors, see Review a Processing Report.