Requirements for FBA products sold as new

In order for your inventory to be sold as new on Amazon, it must arrive at the fulfillment center in good condition and without defects.

Amazon's world-class customer service depends on the quality of products we deliver. Not only will customers benefit, but so will you. For example, if your shipping boxes arrive at the fulfillment center with visible damage, they may be rejected.

Products listed as new

Items listed as new must be in brand-new, unused condition.
Items listed as new will be inspected and marked as unsellable if there are scratches, scuffs, dents, wear, creases, tears, or other damage beyond what is considered acceptable for a new item.

Products listed as used

Items listed as being in used condition will be inspected and will be marked as unsellable only if they are deemed unsuitable, for example, they are not fit for the intended purpose, they are missing parts, or they are unusable or unhygienic.

Note: Wrongly labeled or defective products may be marked as unsellable at the point of receipt. Products that are prohibited from sale through FBA or Amazon may be marked as unsellable or disposed of at the point of receipt. Amazon does not take responsibility for products that are received in this condition.

Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend that you file a damage claim with your carrier. Amazon is not responsible for damage during shipment to the fulfillment center.

To learn more about how to make sure that your items aren’t damaged while they’re on their way to the fulfillment center, go to FBA Packaging and prep requirements.