Suppressed listings

Our research shows an improved shopping experience when listings have complete product information,with images, category (item-type), and titles (parent titles) along with less than 80 characters for apparel, shoes, and luggage categories and 130 characters for all other categories. This makes it easier for customers to find, evaluate, and purchase products. As a result, we will hide (or suppress) from search and browse non-media listings that do not meet certain standards. This means that a customer will not be able to find a listing in search if that listing is suppressed.

Suppressed Child Listings

We will also suppress the following incomplete Clothing & Accessories listings, including:

• Child listings in Shoes without:
  • A Department value
  • A Size value
  • A Color value
• Child listings in Jewelry with:
  • A missing or invalid Department value, except for Jewelry Accessories
  • Incomplete or invalid Material Type, Metal Type, Gem Type, and Pearl Type specifications, except for Jewelry Accessories (as of August 1, 2017)
  • A UPC (if the brand is on the Major Jewelry Brands list)
• Child listings in Watches and Luggage without:
  • A Department value

Suppressed Images

These requirements also apply to listings with variations. For example, if a listing has different sizes, its parent SKU and child SKUs for each size must meet the requirements above.

Fix suppressed listings

To identify and fix suppressed listings, follow these steps:

1. In your seller account, click the Inventory tab, and select Manage Inventory.
2. Select Suppressed from the horizontal menu.
   Note: "Suppressed" is only visible if you have suppressed listings to improve. If you do not have any suppressed listings, this option will not be visible.
3. View all suppressed listings on the Suppressed Listings page, or click on Issue type to filter by specific type of issue.
4. There are 3 ways to fix a suppressed listing:
   • Option A: Fix suppressed listings in the Issue(s) to Fix column by entering the missing values in the editable cells or selecting missing values from the drop-down list and clicking Save.
   • Option B: Fix suppressed listings in bulk by selecting multiple defects that require the same fix. Then, click Bulk Fix Listings and submit a value in the Fix quality issue for multiple listings pop-up view.
   • Option C: Fix suppressed listings that are not fixable in the editable grid (Option A) or in bulk (Option B) by clicking Edit and going to the Edit Product Info page. In Edit Product Info, the missing product details will be highlighted and you will see informational messages that further detail the issue. For non-image issues, enter the missing value and click Save and Finish. For image issues, follow the guidelines on the Product image requirements page and then upload valid product images.

Fix suppressed listings in bulk using an Excel file

If you have a Professional selling plan and update your listings using inventory files, you can still use Manage Inventory to make changes. However, you must also update your inventory files or you may overwrite the changes you submitted through Manage Inventory.

To avoid this duplication of work, follow these steps:

1. Go to Inventory Reports. (Under Inventory, select Inventory Reports).
2. From the Select Report Type drop-down menu, select Listing Quality and Suppressed Listing Report.
3. Choose Report Format as Excel (New).
4. Click Request Report to download a report.
   Note: It can take up to 45 minutes for this report to run.
5. The download request is listed under Check Report Status & Download.
6. Click Download once the Listing Quality and Suppressed Listing report is complete.
7. Open the report and update Corrected Values under Enhancement Opportunities tab and check Accepted Values in the Data Definition tab. To look specifically for Suppressed Listings, filter the column Alert Name as Suppressed.
8. Save the report with changes.
9. Go to Inventory, and then Add Products via Upload.
10. Click the Check and Upload your Inventory File tab and scroll down to Step 2 - Upload File.
11. Select File type: Listing Quality and Suppressed Listing File.
12. Click Choose File and browse to your saved Listing Quality and Suppressed Listing Report.
13. Click Upload. It may take up to 24 hours for this report to be updated.