To ensure a consistent experience for buyers, sellers must adhere to Amazon's return policies.
When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we’ll inform you in the email. For more information, go to out-of-policy return requests.
Amazon automatically enrolls US professional sellers in the Amazon Prepaid Returns Label program. In this program, Amazon provides buyers with prepaid return shipping labels on your behalf through Buy Shipping Services. Individual sellers have the option to enroll in this program.
Starting July 1, 2021, US sellers must be enrolled in the Amazon Prepaid Returns Label program. Individual sellers who have not yet opted in will be automatically enrolled
You can take several actions on return requests in the Manage Seller Fulfilled Returns tool, including viewing order-level refunds issued to the buyer. To download the summary of returns and refunds for a specific timeframe, go to Return Reports in Seller Central, or click the View reports tab in the Manage Seller Fulfilled Returns tool.