To ensure a consistent experience for buyers, sellers must adhere to Amazon's return policies. For more information, go to About our return policies.
Amazon automatically authorizes U.S. return requests that fall within Amazon’s return policy, including items where sellers filed requests to exempt SKUs from the Prepaid Return Label program. Return requests that are out-of-policy or category-exempt will be sent for manual authorization. For returns of seller-filed SKUs that are exempt from the Prepaid Return Label program, sellers will have the option to upload a merchant-paid label. See the below section, Return Labels for Exempt Items.
When a buyer requests a return, Amazon will send you an email stating the reason for the return. If the buyer's request does not comply with our return policies, we will inform you in the email. For more information, go to out-of-policy return requests.
Amazon automatically enrolls U.S. sellers in the Prepaid Returns Label program. In this program, Amazon provides buyers with prepaid return shipping labels on your behalf through Buy Shipping Services.
Seller filed SKU exemptions will be auto-authorized, and continue to be exempt from the Prepaid Returns Label program, and you will have the option to upload a merchant paid label. Go to Return Settings page in Seller Central to select the return label provided for exempt items.
You can take several actions on return requests in the Manage Seller Fulfilled Returns tool. It includes viewing order level refunds issued to the buyer. Below are the different tabs you can find on the Manage Seller Fulfilled Returns tool: