Close your seller account

You can choose to downgrade your account from a Professional selling plan to an Individual selling plan if you don't want to be charged a monthly subscription fee. To downgrade your account to an Individual selling plan, click Selling on Amazon in Manage Your Services. For more information, go to Selling plans.

If you choose to close your account, go to Settings and click Account Info. In the Account Management section on the left hand side of the page, click Close Account. Fill in all the required fields and click Send to submit your request. We will then contact you for assistance. You will receive a confirmation email once your account has been closed, or an email detailing why your account can't be closed at this time and additional steps required. Note that you must close each regional account individually: North America, Europe, Japan, and Australia. If you keep any accounts open with a Professional selling plan and have buyable listings, you will still be subject to a monthly subscription fee. For more information on monthly subscription fees for merged accounts, go to Merge accounts. You can see a list of your global accounts here.

Before you choose to permanently close your seller account, we urge you to read the following.

Suspend your listings

• To temporarily suspend your listings, see Listings status for holidays and other absences.
• To remove all your listings and keep your seller account active for future use, see Stop selling a product.

Steps to take before closing your seller account

If you decide to permanently close your account, follow these steps:

1. Fulfill any outstanding orders.
2. Wait 90 days after your last sale to ensure the A-to-z Guarantee claims period is honored.
3. Wait until you have a zero balance in your account (your next disbursement or charge date).
4. Resolve all of your transactions with buyers, including issuing any necessary refunds.
5. Confirm that your bank account information on file is up-to-date to receive a final payment.
6. Check your Performance notifications to make sure that all the reasons for your account's suspension have been resolved and your account is restored.

What will happen if I close my account?

If you choose to permanently close your seller account, read the following information first:

• Once you close your seller account, you will no longer have access to it. You can't view order history, process returns, issue refunds, respond to A-to-z Guarantee claims, or communicate with buyers.
• If you have a North America Unified Account and you close your seller account, all of your other eligible accounts will be shut down at the same time. For example, if you close your United States account, your Canada, Mexico and Brazil accounts will also be closed. The simplest way to tell if you have a North America Unified Account is to check whether the store switcher is available in the header of your seller account. To learn more, see North America Unified Account FAQ (this page is only available to sellers with US account).
• If you have an Amazon Europe Stores Account and close your seller account, your account will be shut down across all Amazon European stores. To learn more, see Selling on Amazon's European Stores (this page is only available to sellers with EU account).
• If you are enrolled in US tax calculation services, view the Downgrade / Upgrade and Tax Calculation Service (this page is only available to sellers with US account) page for important information before closing your account.

Accounts cannot be closed within 90 days of your last sale. This guarantees that the A-to-z Guarantee claim period is honored. If you have any open A-to-z Guarantee claims, your account must remain open until they're settled. Your account balance must be zero before your account can be closed.