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This article applies to selling in: United States

Communicate with buyers using the Buyer-Seller Messaging Service

The Buyer-Seller Messaging Service lets you communicate with buyers in the Amazon marketplace via Seller Central, or your personal or business email. You can contact a buyer directly from your seller account on Seller Central or by using your authorized email account (if you have the buyer's encrypted email address that was previously generated by Buyer-Seller Messaging). Either way, your correspondence will be visible on the Buyer-Seller Messages page.

Important: In general, you can contact buyers only to complete orders or to respond to customer service questions. You cannot contact buyers for marketing or promotional purposes (including via email, physical mail, telephone, or otherwise). For more information, see Communication Guidelines.

If the buyer you are trying to contact has opted out of receiving messages, you can contact them based on the qualifications for sending a critical message. For more information, see Send a critical message to a buyer.

Buyer-Seller Messaging is the only approved method for communicating with buyers on Amazon.

Sellers may contact buyers by clicking on the Buyer’s name or a Contact buyer button on the Manage Orders, Feedback Manager, Manage Returns, Manage A-to-Z Claims, or the Buyer-Seller Messages pages.

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