Try the tool below to create a removal order. Enter an FNSKU for a unit that you want to remove.
To fix a problem with an existing removal order, enter the removal order ID or batch ID.
You can remove inventory from a fulfillment center by submitting a removal order. Use one or more of the following options to remove your inventory:
A per-item fee applies. See FBA removal order fees.
Removal order process
Typically, removal orders are processed in 14 business days. However, during the holiday season and peak removal periods, processing may take 30 business days or more.
Note: Once our carrier has picked up your removed inventory, it will contact your designated recipient to arrange delivery. If it cannot arrange delivery, an Amazon team member will contact you to help resolve the issue.
Fulfillable inventory is available for purchase until we remove it. If you don't want it available for sale, close your listing. See "Close a listing" in List products for Fulfillment by Amazon.
We cannot remove inventory in the following cases:
Note: Once a removal order is created, the address provided on the removal order cannot be altered.
Removal order restrictions
We ship returns only to you, your warehouse, your supplier, or your distributor. In addition, the following restrictions apply:
Inventory cannot be shipped to PO, APO, FPO, or DPO boxes. To ship to an address outside of the United States, see International return providers.
Note: This also applies if you have a Unified Account.
Inventory cannot be shipped to another fulfillment center.
Inventory cannot be used to send customer orders, gifts, or promotional items.
Inventory classified as non-transportable dangerous goods can only be disposed of.
Removal order packing and shipping
Removed inventory is packed and shipped to ensure safe transport of the units while minimizing packaging and transportation costs. Packing and shipping methods will depend on quantity, size and weight, and the current location of the inventory you wish to remove:
Small quantity removals originating from the same fulfillment center will ship in the smallest box, envelope, or polybag possible. This packaging may be identical to Amazon customer order packaging.
Large quantity removals originating from the same fulfillment center will be boxed and consolidated on pallets and shipped by freight carrier.
Small quantity removals of Ships in Own Container (SIOC) inventory will ship in their own containers without additional packaging.
Large quantity removals of SIOC inventory or oversized units that do not fit into a standard box will be shrink wrapped to a pallet.
Removal orders can be shipped using small parcel carriers (ex. USPS, FedEx, UPS, Amazon) or freight carriers (ex. YRC/Roadway, Estes Express).
If a freight carrier ships your removal order, the following restrictions will apply:
Pallets can only be delivered to a shipping dock or similar facility.
Carriers will only deliver to the address provided on the removal order.
Freight deliveries require a signature at the time of delivery.
Carriers will charge you directly for any extra services beyond the basic delivery, including delivering the freight inside your facility.
Note: If your inventory is located in different fulfillment centers, your order may arrive in multiple shipments from different carriers.
We return case-packed inventory as individual items.
Canceled removal orders
We may cancel a removal order once it is submitted, if the inventory isn't available for removal. For example, it may be part of a pending customer order.
Note: Cancelled units are not removed from your inventory, so no units would be added back. If you feel that the units are missing, please reconcile your inventory using fulfillment reports.
If we cancel a removal order, submit another request. If we cancel the second request, contact Seller Support.
If you want to cancel a removal order that you submitted, see Remove inventory from a fulfillment center.