When your inventory is lost or damaged by a partnered carrier, in an
Amazon fulfillment center, or during delivery to a customer, we may either:
Replace the item with one with the same
you the estimated proceeds of the sale of that same item
We consider several factors when determining the reimbursement
Your sales history
The average FBA selling price on
The sales history of the specific ASIN
If we do not have enough information to calculate the
reimbursement amount for an item, we will assign a value to your inventory based on
If you request a re-evaluation of the reimbursement you receive, we may ask for
additional information from you, such as a receipt or an invoice.
The reimbursement amount for any single item will not exceed
For items valued at more than $5,000, we recommend that you consider
buying third-party insurance.
Note: We may dispose of any item that we
reimburse you for under this policy, including by selling it. As a result, such items —
including lost items that are found after reimbursement — may be listed for sale on
Amazon Warehouse Deals (if applicable) or other channels.
If we previously reimbursed you for
lost inventory that is subsequently found, or if we determine that any reimbursement was
given in error, we may replace the item with one with the same FNSKU or reverse the
credit that was applied to your account.
Important: You must submit claims for items missing from shipments sent to Amazon fulfillment
centers within nine months.
All other claims for lost or damaged
inventory must be submitted within 18 months of the date of loss or damage.
Our policies prohibit any activity that would interfere with our capacity to help other
sellers. Examples of such activities include submitting insufficiently researched or
premature requests, or submitting high volumes of requests in a short time.
What is covered by this
Items damaged while in an
Amazon fulfillment center
Items misplaced within an
Amazon fulfillment center
Items lost or damaged by the carriers and
distributors that we use to deliver products to the customer
Items lost or damaged while being
shipped to an Amazon fulfillment center using Amazon partnered carriers (small
parcel, less than truckload, and full truckload)
What is not covered by this
Products that don't adhere to
FBA inventory requirements
Restricted products lost or
damaged during removal order processing
Defective products or items lost
or damaged by customers, distributors or sellers
Defective items that arrive at
the fulfillment center damaged
Small parcel items shipped using
Amazon partnered carriers that are damaged due to
Always follow our FBA inventory
for listing, preparing, and sending your FBA inventory to Amazon
For more information, see the Amazon Services Business
Before reporting your items
If you think some of your
inventory is missing, use the following tools and reports to help identify or resolve
You can also check your email
account for reimbursement notifications from Fulfillment by
If you cannot resolve the discrepancy, contact
Inventory Adjustments report
To see a list of items for which you
have been reimbursed, or reimbursements that have been reversed and the items returned
to your inventory, take the following steps in the Inventory Adjustments
In the Reason Group
drop-down list, select one of the following:
Damaged: An item is found damaged.
An item is located in a bin at the fulfillment center, and Amazon's
inventory management software has no record of the item being placed in that
An item has been misplaced.
Click Generate Report. In the
Reason column, locate the following:
Damaged at Amazon fulfillment center: Damage to the
item occurred after the item arrived at the fulfillment center.
For more information about adjustment reason codes, see Inventory
What happens to items for which reimbursement was granted?
At its discretion, Amazon may sell (for example, on Amazon Warehouse Deals), liquidate,
or destroy items for which a reimbursement is granted. See Section F-4 of the Amazon
Services Business Solutions Agreement.