On the Manage Orders page, you can buy
shipping either from the list view or from the order details.
From your seller account, go to
> Manage Orders
, and then click the Buy shipping button for
the order you want to ship. You can also access the Buy shipping button from
the Order details
page by clicking the order number.
There will be four columns of information on the Buy Shipping page:
The first column verifies the Customer ship option,
the Ship to
address, and the purchased Items in this package. This information is automatically populated
when the buyer purchases an item. If shipping
internationally, you will need to enter weights and descriptions of each item in
this column by clicking the link under each item.
The second column houses the Ship from location,
dimensions, and Weight. Use the package dimensions of the outer-most shipping
container, and weigh the package with all packing materials included. When you ship
an item for the first time, we store the package size and weight. The next time you
ship the item, the size and weight will automatically pre-populate.
Sometimes our systems will
associate a higher weight with a product than the weight you provide for that
product. If this happens, you will see a warning about the weight you entered for
a package. Confirm that the weight you entered is correct before proceeding. To
learn how to submit product information corrections, see There is a
mistake on a product detail page. How can I correct it?
In the third column,
select a shipping service, any optional services, and the label print orientation (if
offered). If you've configured your Buy Shipping preferences ahead
of time, your shipping services and optional services will be automatically selected
according to the available services, your preferences, and the lowest available cost.
If the shipping service you have chosen offers the option to change label print
orientation, you can change this at the bottom of the third column. This setting will
be automatically stored and pre-populated for shipping services that offer this
option. You can enter or update your Buy Shipping preferences by clicking the link at
the bottom of the Buy Shipping page.
Note: To view all available shipping
services, on the Buy
Shipping page, click the See all options
link. The options will differ depending on the carrier.
The fourth column verifies the Delivery date,
charge, and any shipping service requirements. To view detailed
charges, click the See
Details link. When you are ready to purchase the shipping label, click
If you need information about return labels instead of shipping labels, see
The following browsers are supported and are required to print shipping
labels successfully through Buy Shipping:
Chrome (latest version)
Firefox (ESR 38 and above)
Internet Explorer 11, latest version
Safari (latest, versions 5.1, 6, and 7 as of May 2014)
Packages with multiple parts
Buy Shipping does
not support the use of different packages for separate parts of one product. It is not
possible to buy separate shipping with different labels and tracking numbers for
individual parts or pieces of one product listing.
When you click Buy
shipping, this will take you to the Shipping purchased and confirmed
page. Click Print
label to print your purchased shipping label. If you make a mistake or need to
reprint the same label, see Reprint a shipping label.
After you purchase a shipping label, the carrier will send you an email with an invoice for
the purchase. Underpayment of labels will need to be settled between you and the
Note: All shipping addresses are confirmed by
the carrier. If a shipping address does not exist in your selected carrier's database, a
message will appear explaining that the carrier cannot fulfill this order. If the address
cannot be confirmed by the carrier, you will not be able to buy shipping services for the
order through your seller account.