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This article applies to selling in: United States

Order fulfillment settings FAQ

Can I enable weekend operations for both Prime and non-Prime offers?

Enabling operation on either Saturday or Sunday is mandatory for Prime offers, while it is optional to enable operation on both Saturday and Sunday for Prime offers. You can also enable both Saturday and Sunday operation for all offers, including Prime and Non-Prime offers. If you are not using Shipping Region Automation, you can check Enable Saturday operation and Enable Sunday operation to turn on weekends as operational under General Fulfillment Settings; this setting will impact all of your Prime products only. If you have enabled Shipping Region Automation, you can set your weekend operation settings for all offers or only Prime offers under Fulfillment Settings for Shipping Region Automation.

By turning on Saturday or Sunday operations, Saturday or Sunday will be counted towards the Expected Ship Date and estimated delivery date. Please ensure you ship on time as this might impact your Late Shipment Rate.

The carrier that I use to ship products delivers on Saturdays for certain regions. Can this be reflected on the Promised Delivery Date shown to the customer?

Amazon will automatically set a Saturday or Sunday delivery promise if you have configured your shipping regions based on shipping services that deliver on Saturday or Sunday. As long as one shipping service delivers on Saturday or Sunday, Amazon may automatically adjust the delivery promise to reflect this. There is no additional action required of you. Buy Shipping will also show the shipping services that can deliver on a Saturday or Sunday.

Note: For Seller Fulfilled Prime orders using Premium Shipping Options:

If Shipping Region Automation is enabled, you can set either Saturday or Sunday as a delivery day. If Shipping Region Automation is not enabled, Saturday will be considered a delivery day.

How can order cut-off times be adjusted using the Order Fulfillment Settings?

If you are using Shipping Region Automation to define your delivery regions, order cut-off times can be adjusted by changing the last pick-up time for the shipping service. Once the last pick-up time is set for the shipping service, sellers can continue to adjust the cut-off time within a certain time window. You will be able to set the cut-off time for the whole week or by every day of the week.

If you are not using Shipping Region Automation, you will still be able to set order cut-off times for your products. However, you will lose the ability to set cut-off times by shipping service and day of the week. The cut-off time set under General Fulfillment Settings will be applied for all operational days (including weekends if enabled).

Note: Order cut-off times cannot be earlier than 2:00 p.m. local time (except for weekends) and must be at least 30 minutes before the carrier pick-up time.

What is the use of the last pick-up time for shipping service?

The last carrier pick-up time on the Order Fulfillment Settings acts as a mechanism for you to set more precise order cut-off times. You will not be able to set an order cut-off time for a shipping service that is later than the last pick-up time. While the pick-up time is not used for the calculation of the promised delivery date shown to customers, it is used during Buy Shipping to determine availability of the shipping service when you proceed to purchase a shipping label for the order. If your label purchase time is less than an hour before the last pick-up time for the shipping service, you may not see the shipping service available to you on Buy Shipping.

Note: Shipping label purchase ends one hour before the last pick-up time.

What if I have multiple shipping services picking up from my warehouse on any given day?

We understand that there might be multiple shipping services picking up packages on a given day. For example, USPS and FedEx might have a pick-up time of 5:00 p.m. and 6:00 p.m. respectively. Configuring Order Fulfillment Settings (under Fulfillment Settings for Shipping Region Automation) accordingly will allow you to receive orders up to a cut-off time of 4.30 p.m. and 5.30 p.m. respectively, assuming the order cut-off time is set 30 minutes prior to carrier pick-up time. Please ensure that you have sufficient time between your order cut-off time and carrier pick-up time.

Shipping service Last pick-up time Order cut-off time Customer order cut-off time Label purchase cut-off time
FedEx Home 6:00 p.m. PST 5:30 p.m. PST 4:30 p.m. PST 5:00 p.m. PST
USPS Priority Mail 5:00 p.m. PST 4:30 p.m. PST 3:30 p.m. PST 4:00 p.m. PST

How does Amazon use order cut-off times when I am shipping from multiple warehouses?

If you have selected multiple shipping locations on your automated shipping templates, the promised delivery date will be automatically adjusted based on the customer location, time of day, and the time it takes for each shipping service to deliver to the customer location from each of the shipping locations. After evaluating all these factors, we will display the best delivery promise to the customer. The order cut-off time value is automatically adjusted for the time zone of each shipping location. This means that you may continue getting orders with an expected ship day for the same day until the time is past the order cut-off times of all your preferred shipping services.

Example: The customer is located in Seattle (ZIP code 98109). You have two shipping locations: Warehouse A (default shipping address) on the East Coast (ZIP code 22304) and Warehouse B (ZIP code 94016) and an order cut-off time of 2:00 p.m. local time (specific to the default shipping address, in this case EST). From each location, it takes two business days to reach the customer. This means that until 2:00 p.m. EST (or 11:00 a.m. PST), you will be able to fulfill orders to the customer from either shipping location. From 2:00 p.m. EST (11:00 a.m. PST) to 5:00 pm EST (2:00 p.m. PST), you will be able to fulfill orders to the customer from Warehouse B.

What happens if I have turned on Saturday or Sunday as an operational day but the carrier does not pick-up or process the order on Saturday or Sunday?

If you have turned on Saturday or Sunday as an operating day, you are expected to ship on the selected day and ensure that the carrier picks up and scans on that day. For Prime offers, weekend operation (either Saturday or Sunday) is mandatory, if the carrier is unable to pick up and scan the package on the day (Saturday or Sunday) you choose for weekend operation, you need to select other/additional carriers and ship services to support it.

How can I activate weekend delivery promises?

Weekend delivery will be automatically activated when your delivery regions are set up with the eligible Shipping Services that deliver over the weekend. Weekend delivery promises will only be applicable for Premium Shipping orders and will only appear if the customer is located in a region served by these Shipping Services over the weekend. When we make delivery promises, Saturday will be considered as a delivery day for Seller Fulfilled Prime orders using Premium Shipping Options if you are not using Shipping Region Automation. Saturday or Sunday will be considered as a delivery day depending on the shipping service you select when using Shipping Region Automation.

Can I opt out of weekend delivery?

For Prime offers through Premium Shipping Options, weekend (Saturday or Sunday) delivery is required. You can chose to enable weekend delivery for Prime offers only, then for Non-Prime offers, if your delivery regions have been set up based on Shipping Services that can deliver over the weekends to the customer location, Amazon will make a delivery promise of Saturday or Sunday. If delivery regions are configured using Shipping Services that do not deliver over the weekend, Amazon will not make a delivery promise over the weekend.

Is the customer-facing cut-off time the same as the one I set on Order Fulfillment Settings?

Customers will see a cut-off time one hour prior to the one you set to allow for order processing. For example, if you have set the cut-off time for Next Day shipping as 3:00 p.m., customers see the cut-off time as 2:00 p.m.

How does order cut-off time change the shipping requirements and delivery promises?

If an order is placed before your cut-off time you must ship the item on the same day. However, if an order is placed after cut-off time, you can ship the item on the next business day. If Saturday is enabled as an operating day, then orders received after the cut-off time on Friday are expected to be shipped out by Saturday. If Sunday is enabled as an operating day (and Saturday is not enabled as an operating day), then orders received after the cut-off time on Friday are expected to be shipped out by Sunday.

Order before customer-facing cut-off time Order after customer-facing cut-off time
Order shipping option Two Day Shipping Two Day Shipping
Seller's set cut-off time for Two Day Shipping 2:00 p.m. EST 2:00 p.m. EST
Customer-facing order cut-off time 1:00 p.m. EST 1:00 p.m. EST
Order date and time 11:00 a.m. EST, Wednesday, September 16, 2020 3:00 p.m., EST, Wednesday, September 16, 2020
Ship by date Wednesday, September 16, 2020 Thursday, September 17, 2020
Deliver by date Friday, September 18, 2020 Monday, September 21, 2020 (assuming Saturday delivery is not enabled
Note: Changing your order cut-off won't change the Premium Shipping performance requirements you are required to maintain.
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