OnTrac Terms and Conditions

OnTrac is currently available only in Buy Shipping to sellers with over 1600 orders per month for three consecutive months (4800 shipments over a 90-day period). Eligibility is evaluated on a quarterly basis. You will see OnTrac as an option in Buy Shipping automatically if you meet eligibility criteria.

Learn more about OnTrac Terms and Conditions.

OnTrac shipping instructions:

1. Put the packaging slip into the package.
2. Ensure that your package is adequately prepared. For detailed packing instructions, follow the OnTrac packaging guidelines.
3. Attach the shipping label to the package.

OnTrac automatically schedules a pickup for your package for the current day or the next working day depending on what time you purchased your label. The shipper is responsible for coordinating with OnTrac to ensure the pickup happens on the expected day and time.

Call 800-334-5000 for details on your pickup. Allow 30 minutes from the time of purchase.