As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. For more information about resolving and responding to buyer feedback, see About the Feedback Manager.
However, there are some situations when Amazon will remove or strike-through buyer feedback. In such situations, if your request is granted, the impact of the feedback will be removed from your feedback rating and, in turn, your Order Defect Rate (ODR).
Amazon will remove feedback only in the following cases:
The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.
However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example:
Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.
Amazon will strike-through feedback in the following case:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
The fulfillment issues associated with this order were not due to the seller.
We strongly suggest that you work with buyers to resolve negative feedback. Buyers can update their feedback on a seller transaction within 60 calendar days from the date they originally left the feedback. They can do this one time for every seller transaction.