As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the
issue has been resolved. For more information about resolving and responding to buyer
feedback, see About the Feedback Manager.
However, there are some situations when Amazon will remove or
strike-through buyer feedback. In such situations, if your request is granted, the impact
of the feedback will be removed from your feedback rating and, in turn, your Order Defect
Amazon will remove feedback only in the following cases:
The feedback includes words commonly
understood to be obscene or profane.
The feedback includes seller-specific,
personally identifiable information, including email addresses, full names, or
The entire feedback comment is a product
review. For example:
The Acme Super-Widget lacks the sharpness and speed of the
Acme Ultra Widget.
However, if the comment contains both a product review and feedback about your
service, we will not remove the feedback. For example:
service was very slow, and the Acme Super-Widget lacks the sharpness and speed of
the Acme Ultra Widget.
Amazon will strike-through feedback in the following
The entire comment relates explicitly to fulfillment and service for an order
fulfilled by Amazon. In addition to the strike-through, the following statement will
This item was fulfilled by Amazon, and we take responsibility for this
The entire comment is related to a
delayed or undelivered order, which you shipped on time by using Buy Shipping services. In addition to the
strike-through, the following statement will appear:
The fulfillment issues
associated with this order were not due to the seller.
We strongly suggest that you work with buyers to resolve negative feedback. Buyers can
update their feedback on a seller transaction within 60 calendar days from the date they
originally left the feedback. They can do this one time for every seller transaction.
If you believe that the feedback you received meets any of the
criteria above for removal, you can contact us to request its
removal. To learn more, see About the Feedback
Note: Removal requests
must be made within 90 days of the feedback being submitted. The system will prevent
feedback removals after 90 days.