Bán trên Amazon Đăng nhập
Bài viết này áp dụng cho việc bán hàng tại: United States

Respond to messages

Respond to buyer messages within 24 hours, including weekends and holidays. Auto-responders are not considered a valid response.

If your message response time is affecting your overall seller performance, the following suggestions may help ensure that you respond to buyer messages within 24 hours:

  • Make sure that buyer messages are not being blocked by your email program's spam filter.
  • Even if you can't resolve a buyer's concern immediately, you still need to respond to their email within 24 hours to let them know you are investigating their request. Provide a date by which they can expect a resolution.
  • If a message does not require a response (for example, a "thank you" message), then make sure you mark it as "No Response Required."

Learn more about the Buyer-Seller Messaging Service.

Đăng nhập để sử dụng công cụ và nhận trợ giúp được cá nhân hóa (yêu cầu trình duyệt máy tính để bàn). Đăng nhập

Tiếp cận hàng trăm triệu khách hàng

Bắt đầu Bán hàng trên Amazon

© 1999-2022, Amazon.com, Inc. or its affiliates