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This article applies to selling in: United States

Seller Fulfilled Prime defects report

Seller Fulfilled Prime defects report identifies the Seller Fulfilled Prime orders that missed any of the fulfillment performance requirements for Seller Fulfilled Prime. To download a new report or one of your past reports, visit Seller Central, and click the link listed in the Seller Fulfilled Prime performance section.

The Seller Fulfilled Prime defects report will include:

Order ID

The unique ID of the order.

Order date

The date and exact time when you received the order.

Promised ship date

The date you must ship the order.

Promised delivery date

The delivery date that is promised to the customer.

Actual ship date

The date and time you confirmed shipment of the order.

Note: Shipping confirmation happens automatically once the ship label is purchased from Amazon's Buy Shipping.

Carrier first scan date

The date and time (PST) when the carrier scanned the package for the first time.

Actual delivery date

The date and time (PST) of the first delivery attempt the carrier made.

Note: Amazon considers the order to be delivered on time if the first delivery attempt was made before or on the promised delivery date.

Carrier name

The name of the carrier you selected to ship the order.

Ship method

The carrier’s ship method you selected to deliver the order.

Tracking ID

The tracking ID of the shipment as provided by the carrier.

Unit count

The number of units shipped.

Ship confirmed late?

This column indicates whether or not the shipment of the package was confirmed on or before the promised shipped date. The value in this column will be "X" if the package was confirmed on or before the promised shipped date.

Shipped outside buy shipping services?

This column indicates whether the shipping label was purchased outside of Amazon's Buy Shipping. The value in this column will be "X" if the shipping label was purchased outside of Amazon's Buy Shipping.

Shipped late?

This column indicates whether the package was scanned by the carrier for the first time after the promised shipped date. The value in this column will be "X" if the package was scanned on or before the promised shipped date.

Note: Seller Fulfilled Prime packages are considered shipped when the carrier scans the package for the first time, and not when you confirm shipment. When calculating this metric, we take into consideration that carriers might first scan the packages several hours after they are picked up.

If the package was shipped late but delivered on time, it will not be counted as a late shipment. To maintain the performance requirement for the On-Time Shipment Rate, make sure to use a ship method that will deliver your late packages by the delivery date promised to the customer.

Delivered late?

This column indicates whether the package was delivered on or before the promised delivery date. The value in this column will be "X" if the package was delivered on or before the promised shipped date.

Order canceled by seller?

This column indicates whether or not the order was canceled by the seller. The value in this column will be "X" if the order was canceled by the seller.

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