Providing valid tracking numbers with all your shipments has a number of benefits:
To view your VTR and download your VTR report:
Please allow 72 hours for the report and metric to reflect any updates.
If you don't maintain the required 95% target for tracked packages, your selling privileges for the category (or categories) involved may be suspended or removed. If this happens, you have the opportunity to provide Amazon with aplan of action outlining how you plan to prevent this from occurring in the future. You can submit a Plan of Action by writing to email@example.com.
Please visit the VTR help page for a complete list of supported carriers.
We use the tracking information you submitted when confirming a shipment, and verify it with the shipping carrier. Tracking numbers are considered valid only if they have at least one physical carrier scan recorded.
If you are using carriers that are not integrated with Amazon, such as some small or regional carriers, then you can begin shipping your packages with one of our supported carriers. You can also purchase tracked shipping labels directly from Amazon. For more information on purchasing shipping from Amazon, see Buy shipping services and print labels.
If you are an international seller with access to a carrier that is integrated with Amazon (such as China Post), you will need to use that supported carrier.
A package that does not include verified tracking information will have an "X" in the "No Valid Tracking" column of your Valid Tracking ID report. If you uploaded a tracking number but are seeing it marked as unconfirmed, it might be because:
Please check to make sure you entered the carrier and tracking number for your package correctly. You can change, re-enter, and update the tracking information under Manage Your Orders until the order is delivered. Your metrics will reflect this change within 72 hours.
If you have a package marked with an "X" in the "No Valid Tracking" column, and you have verified that the tracking number for the Amazon-supported carrier is correct, try submitting the tracking number again. If this does not solve your issue, contact Seller Support for additional investigation.
When our system cannot process the tracking information you entered for an order, "No Valid Tracking" will display in column I for that order in the defect report. For example, if your order ID was 001-12345-67890 and we were not able to process the tracking information you entered for that order, column F will display 001-12345-67890-InvalidId.
This can happen if:
To correct any potential errors in the tracking information you provided, continue to How do I edit a tracking number?.
If canceled orders are showing up in your report, it is because you confirmed shipment before you delivered the package to the carrier. An order is not considered a cancellation when you have confirmed shipment because the buyer's credit card is charged. To cancel this kind of order, you are actually refunding the buyer. To prevent this sort of mix-up, we recommend that you confirm shipment only after the carrier has received the package.
For the majority of carriers, shipment tracking is already built into the cost to ship. If you purchase shipping through Amazon's Buy Shipping service, tracking is also added free of charge.
The Valid Tracking Rate metric is recorded for the category of an item at the time an order is placed. If your item was previously listed in a category at the time an order was placed, then you will have a Valid Tracking Rate metric in that category even if the item is now listed under a different category.
You can edit order tracking information by going to Orders, and then Manage Orders. Enter the Order ID into the Advanced Search. Once you find the correct order, click Edit Shipment and provide the revised tracking number.
Allow 72 hours for the report and metric to reflect the changes.