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This article applies to selling in: United States

Provide box content information

Amazon requires accurate box content information for each box sent to a fulfillment center. This information allows the fulfillment center to receive your shipment more quickly and make your inventory available for sale sooner. If you do not provide box content information, Fulfillment by Amazon (FBA) will assess a fee to manually process the contents of each box. For more information, see FBA manual processing fee.

You can provide box content information to Amazon during the shipment creation process either through Seller Central or Amazon Marketplace Web Service.

Frequently asked questions

How do I enter box content information for oversize units that I place directly on a pallet?

If your shipment contains oversize products that you place directly on a pallet instead of in a box, consider each oversize unit a single box with one unit inside. In this case, you do not need to place a box label on the oversize unit, since the unit already has a product label. If your shipment also contains boxes, continue to label those boxes as you normally would. Place a pallet label on each of the four sides of your pallet so your shipment is received properly.

What if I have date-sensitive products but the option to enter the expiration date is not available?

Sometimes a product is not yet registered as date-sensitive in the Amazon system. In this case, select one of the multiple-box options and then Skip providing box contents when asked how you would like to provide box content information. Amazon will then manually assess the contents of each box and determine the appropriate product allocations.

What if my shipping process does not support listing the contents in each box?

Modifying your inventory fulfillment process to provide box content information would allow fulfillment centers to receive your shipments more quickly and make your inventory available for sale sooner. However, if your shipping process doesn’t support providing this information, select one of the multiple box options and select Skip providing box contents when asked how you would like to provide box content information. Amazon will then manually process your shipment for a fee.

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