On Amazon Renewed, you can sell high-quality refurbished, pre-owned and open-box products to millions of Amazon customers worldwide. All products on Amazon Renewed must be tested and certified to work and look like new. Only sellers that maintain a high quality and performance bar can offer refurbished, pre-owned and open-box products on Amazon Renewed.
For any Renewed item issues, you can create a case or Contact Us. Please make sure your language settings are in English to contact the team.
To be considered to sell Renewed items, review the category requirements below. If you meet the requirements, click here to apply. We will review your request and if you meet the requirements, we will reach out with an onboarding email, usually within 10 business days.
To apply for Amazon Renewed, you must meet the following criteria:
Do I need to get separate approvals to sell on Amazon's NA Marketplaces?
When you are approved to sell Renewed in US you are automatically approved to sell Renewed product in Canada. If you would like to sell Renewed product in Mexico, you will need to re-apply through the Renewed application page for Mexico.
If you are approved for Renewed in either Canada or Mexico and would like to sell Renewed product in the US, you will need to apply through the Renewed application page for US.
You must be approved to sell certified refurbished products. If you are approved, and still unable to sell, you can contact Amazon Renewed Selling Parnter Support.
You must continue to meet the following metrics.
Renewed Quality Score or RQS is the metric Amazon Renewed uses to assess product quality for each Seller. RQS is the percentage of orders without any reported defects. It is calculated by reviewing complaints from customers to Amazon through e-mails, product reviews, Seller feedback, and Customer Service calls.
Offer RQS is the quality score of the product you are listing, and Seller RQS is the overall quality score of your Amazon Renewed account.
Only accounts that are approved for the Renewed program will have access to the RQS Dashboard. You can access your RQS Dashboard here