Sell on Amazon Sign in
This article applies to selling in: United States

Requirements for Two-Day Shipping

Two-Day Shipping is a fast Premium Shipping option only available to sellers that meet high delivery performance standards.

Customers expect their packages to be delivered quickly, so you must maintain the requirements for the following metrics. If you don't meet these requirements, Two-Day Shipping might be disabled on your offers.

  • You must sell on Amazon for at least 90 days.
  • Order count: Ten or more orders in the past 30 days across all shipping options.
  • Valid tracking rate: Greater than or equal to 94%. For the United States, this includes tracking IDs from UPS, USPS, Fedex, or OnTrac. To learn more, see Valid Tracking Rate.
  • On-time delivery rate: Greater than or equal to 92%. For more information, see On-Time Delivery Score.
  • Seller-initiated cancellation rate: Less than 1.5%. See Cancellation Rate for more details.

To learn how to start offering Two-Day Shipping, see Enroll in Two-Day Shipping.

Two-Day on-time delivery

You are required to deliver on or before the Estimated Delivery Date (EDD) for at least 92% of Two-Day Shipping orders on a trailing 30-day basis.

Two-Day Shipping will show an Estimated Delivery Date (EDD) that is two or three business days after the order date. Orders that you receive Monday-Friday before 2:00 p.m. ET/11:00 a.m. PT, will show an EDD that is two business days after the order date. Orders that you receive after 2:00 p.m. ET/11:00 a.m. PT on a business day, or on a weekend or holiday, will show an EDD that is three business days after the order date.

Your carrier should deliver the package to the buyer on or before the EDD.

Note: If the delivery carrier attempts but fails to deliver a package, it counts as being delivered for the purposes of this requirement.

Tracking

You are required to use a trackable shipping method and provide valid tracking IDs. Your performance metrics must show a minimum of a 94% tracking rate on orders placed with Two-Day Shipping.

Amazon assesses eligibility to offer Premium Shipping options on a trailing 30-day basis. Tracking numbers will be considered valid only if they have at least one carrier scan recorded.

Carrier requirements

You are required to use UPS, USPS, FedEx, or OnTrac to deliver orders placed with Two-Day Shipping.

For more information about shipping options and carrier fees, see Buy Shipping Services and Shipping services fees.

Eligibility

You can view performance metrics on the Account Health Dashboard page. Open the Premium Shipping Eligibility tool to see your eligibility status.

If you are eligible and would like to offer Two-Day Shipping, go to Settings > Shipping Settings, and select Two-Day Shipping as a shipping option.

Note: If your performance metrics are currently below the minimum thresholds, Two-Day Shipping won't display as an option for your offers. Once you improve your performance metrics, the option will return. For more information, see Two-Day Shipping eligibility revocation.
Sign in to use the tool and get personalized help (desktop browser required). Sign in


Was this article helpful?
Thank you for your feedback
How can we improve this help page? Note: This form doesn’t create a support case. Please specify what you think is wrong with the content itself.
1000
What was helpful?
1000
Thanks again for your help!
Thank you for your feedback. If you have more questions, please Contact Us.

Reach Hundreds of Millions of Customers

Start Selling On Amazon


© 1999-2019, Amazon.com, Inc. or its affiliates