To have your inventory removed from an Amazon fulfillment center,
submit a removal order. You can do this by:
Creating a removal order from the
Manage Inventory page or the Recommended Removal
report. See the Create a removal order section below.
Setting up automatic removals. See Remove inventory automatically.
Removing inventory in bulk by uploading an
inventory file. See Remove inventory in bulk.
Which method you use depends on the type and condition of the
inventory you want to remove. They are not mutually exclusive.
Amazon can ship removal order returns only within the contiguous 48 US states.
We cannot ship them to US territories; PO, APO, FPO, or DPO boxes; or other fulfillment
centers. Removal order returns cannot be used to fill customer orders or as gifts or
promotional items. For more information, see Remove inventory (overview)
Submit a removal order
On the Review and place order page, check that all of the
information is correct before you submit the order.
Under Items that will be removed, make sure the items listed are
the ones you want removed. To change the items, click Change units or
Under Fulfillable qty and Unfulfillable
qty, verify the number of units you want removed. To change the number of
units, click Change units or items.
Under Order summary, review the order ID, method of removal,
ship-to address, and contact information. If you choose Ship-to
address as the removal method, make sure the address and contact information
are valid and accurate. Click Change if you want to modify the
Under Shipping summary, review the shipping speed.
Under Estimated fees, review the removal fees.
Click Place order
to accept the charges
and complete the removal order. If you decide not to complete the removal order, click
Note: It can take up to 30 business days
for inventory in your removal order to leave the fulfillment center. Once our carrier has
picked up your removed inventory, it will contact your designated recipient to arrange
delivery. If it cannot arrange delivery, an Amazon team member will contact you to help
resolve the issue.
We will return all of the units in your removal order that, at
the time you submit the order, are physically available for removal and not bound to another
transaction—for example, reserved for an existing customer order.
Cancel a removal order
After you have submitted your removal order, you have only a short time during which you
can cancel the order. You can cancel the order if it’s in Planning or
Pending status. Removal orders usually are in Planning or Pending
status for only a few hours.
If the status is Processing, you will not be able to cancel the
order. During peak periods such as Prime Day, Black Friday, Cyber Monday, and the holidays,
removal orders can stay in Processing status for several weeks.
To cancel a removal order:
On the Manage Orders page, click Advanced
In the Search drop-down list, select Order
ID, enter your removal order ID, and click Search.
Under Status, confirm that the status is
Planning or Pending.
Under Action, click Cancel this
Important: Your removal order may have moved to Processing
status before the cancellation request was received. Check back later to confirm that the
order was canceled.
Sellers are not able to cancel a removal order for a required removal. For more
information, see Required removals.
Ensure successful delivery
If your removed inventory will be shipped to a third party, make sure that it recognizes your
business name, knows to expect your shipment, and is ready to receive all pallets or boxes at
Make sure the phone number you provide in the removal order is accurate. Our carriers will
call that number to schedule a delivery time.
If your designated recipient is the manufacturer, Amazon will not reimburse you for any items
the manufacturer does not buy back.
Important: By submitting a removal order, you agree to receive all units in that
order at your designated ship-to address within 30 days after our carrier picks them up from
our facilities. If your designated recipient does not accept delivery of these units within
this time frame, we may instruct the carrier to dispose of them. If that occurs, you would pay
for the disposal costs and would not be entitled to a reimbursement from Amazon. If delivery
failures persist, you could lose the ability to submit removal orders for any of your
inventory in fulfillment centers. That inventory would continue to accrue storage fees and
could be subject to long-term storage fees.
Damaged or incorrect items
When your removed units arrive, accept delivery and document any damage. We will reimburse
you for damaged units in accordance with the FBA lost and damaged inventory reimbursement
policy. Refused units are subject to the 30-day receiving period described above.
To claim a reimbursement for a unit, you must provide evidence of the damage to that unit.
“Example” images—that is, images of other units—are not acceptable, nor are wide-angle group
Likewise, if your shipment contains items that do not belong to you, accept delivery and
document the items you received before contacting us.
Providing full, clear pictures of damaged or incorrect items will help our investigation team
resolve the issue more quickly.