To have your inventory removed from an Amazon fulfillment center, submit a removal order. You can do this by:
Which method you use depends on the type and condition of the inventory you want to remove. They are not mutually exclusive. You can have your inventory sent to a designated recipient. Or, if you don't want to have the inventory returned to you, you can request that we recycle it or dispose of it at the fulfillment center.
Don't use removal orders to send inventory to customers or as gifts. Removal orders are intended to return inventory to your possession, the manufacturer, or a third-party storage provider or re-shipper.
Begin creating a removal order from either the Manage Inventory page or the Recommended Removal report. From the Manage Inventory page, you can select any inventory that you want to remove. The Recommended Removal report includes only inventory that would be subject to upcoming long-term storage fees.
We will return all of the units in your removal order that, at the time you submit the order, are physically available for removal and not bound to another transaction—for example, reserved for an existing customer order.
After you have submitted your removal order, you have only a short time during which you can cancel the order. You can cancel the order if it’s in Planning or Pending status. Removal orders usually are in Planning or Pending status for only a few hours.
If the status is Processing, you will not be able to cancel the order. During peak periods such as Prime Day, Black Friday, Cyber Monday, and the holidays, removal orders can stay in Processing status for several weeks.
To cancel a removal order:
Sellers are not able to cancel a removal order for a required removal. For more information, see Required removals.
If your removed inventory will be shipped to a third party, make sure that it recognizes your business name, knows to expect your shipment, and is ready to receive all pallets or boxes at one time.
Make sure the phone number you provide in the removal order is accurate. Our carriers will call that number to schedule a delivery time.
If your designated recipient is the manufacturer, Amazon will not reimburse you for any items the manufacturer does not buy back.
When your removed units arrive, accept delivery and document any damage. We will reimburse you for damaged units in accordance with the FBA lost and damaged inventory reimbursement policy. Refused units are subject to the 30-day receiving period described above.
To claim a reimbursement for a unit, you must provide evidence of the damage to that unit. “Example” images—that is, images of other units—are not acceptable, nor are wide-angle group images.
Likewise, if your shipment contains items that do not belong to you, accept delivery and document the items you received before contacting us.
Providing full, clear pictures of damaged or incorrect items will help our investigation team resolve the issue more quickly.